Coordinator, Order Management
#Based on Shanghai, China, need to speak both English and Mandarin#
About The Role
The Order Management Coordinator is responsible for managing and overseeing the entire order cycle, ensuring efficiency and timely processing of orders. This role is a vital link between customers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes.
A coordinator in Order Management plays a critical role in ensuring that Precor's order processing, tracking, and delivery systems run smoothly. This position requires a blend of customer service, logistics, and administrative skills.
Responsibilities
- Process customer orders accurately and efficiently, from order entry through to delivery. Ensure all orders comply with company policies and customer requirements
- Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules
- Assist in managing inventory databases and updating product information as needed
- Working closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
- Manage shipping documentation and compliance with shipping regulations
- Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors. Work proactively to prevent order-related issues
- Prepare regular reports on order status, inventory levels, and shipping efficiency
- Analyze data to identify trends, areas for improvement, and opportunities for cost savings
- Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements
Qualifications
- 2-year degree in Business Administration or related field
- 2+ years of previous experience in order management, customer service, or logistics
- Strong organizational multitasking skills, with the ability to manage multiple priorities
- Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners
- Experience in order management system (SAP)