- Job Purpose:
( the statement of job purpose in one or two clear and concise sentences )
Providing in site and on site technical support for rigids business such as Panel, Pipe composite and other applications mainly in appliance industry
- Principal Accountabilities:
( the major end results the job is expected to achieve )
- Fully complies with HPU policy and Local EHS regulation
- Maintains and optimizes the innovation portfolio for Rigids core business (panel/appliance/spray foams)
- Identifies customer's activities and needs
- Build the test methods in lab
- Provides technical support/training for the key customers
- Provides product/technical introduction to new customers
- Ensures the customer understanding HPU product portfolio
- Conduct DOE in lab for system development
- Run the trials and pilot production for the customers
- Provides technical solution and develop the products as customer's requirements
- Communicate with customers to identify the trial results and follow-ups.
- Handles the complains / trouble shooting
- Provides trouble shooting timely and effectively
- Work with sales, R&D, customer service and QA to resolve customer complaints timely and effectively
- Market Intelligence
- collects up-to-date market intelligence from relevant industries, the customers and the competitors and be aware of the regulations timeline.
- Knowledge / Experience / Skills Needed
( education, experience, skills and training required for the job )
Education
Minimum bachelor degree of polymer science
Experiences
At least 1-3 years chemical related work experience. The experience in is optimal.
Skill
MS Office functionalities
Training
Updated PU Rigids knowledge/technology/process, Product development skills, Customer Service skills, Problem-Solving skills