Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.
At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
Our Platform
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
Our Backing & Partnerships
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premier-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
About the Role
The DevOps Engineer is responsible for ensuring the stability, scalability, and reliability of the company's cloud infrastructure. This role focuses on deploying, monitoring, and optimizing cloud-based systems while automating processes to support efficient development and operations. He/She will collaborate closely with development, product, and security teams to streamline CI/CD pipelines, enhance system performance, and drive continuous improvement in system reliability and delivery efficiency.
Key Responsibilities
- Responsible for the deployment, operation, and monitoring of the company's cloud-based systems (e.g., AWS / GCP / Azure) to ensure stable and efficient performance.
- Maintain and optimize CI/CD pipelines to enable efficient continuous integration and version releases.
- Monitor system performance and service availability, respond to incidents promptly, and troubleshoot and resolve issues.
- Collaborate closely with development, product, and security teams to ensure smooth product delivery and system stability.
- Develop and maintain automation scripts for application deployment, log management, and system monitoring.
- Implement and maintain system security, firewalls, data backup, and recovery strategies.
- Provide incident response and root cause analysis for production issues, continuously improving system reliability.
- 3–5 years of experience as a DevOps or Operations Engineer.
- Familiar with major cloud platforms such as AWS, GCP, or Azure.
- Proficient in container technologies such as Docker and Kubernetes, and CI/CD tools such as Jenkins or GitLab CI.
- Skilled in scripting languages such as Shell or Python.
- Familiar with common monitoring and logging tools (e.g., Prometheus, Grafana, ELK, CloudWatch).
- Solid understanding of networking, load balancing, security, and databases (MySQL, MongoDB, PostgreSQL).
- Strong analytical and problem-solving skills; able to work independently in a fast-paced environment.
- Good English communication skills are a plus.