该职位来源于猎聘 What You'll Do
- Delivery: Deliver functional, technical, and/or soft skills training to associates and clients.
This may include new hire orientation and/or any rotational associate training, and all product curricula, enhancement product curricula, and associated process and soft skill training as a result of a new system release, a new job tool or process, as well as role specific process changes.
Apply adult learning theory to adapt delivery to learning styles of participants. Apply facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.
Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities.
- Effectiveness: Consult with instructional designers on curricula effectiveness and makes recommendations on changes to existing classes and the development of new classes to enhance associate performance and client experience. Identify opportunities to integrate curriculum among products as well as opportunities to blend curriculum among products as well as opportunities to blend curriculum to enhance scalability and operational efficiencies.
- Functional Knowledge: Keep up-to-date and proficient on products and processes used by the Learning & Performance organization to facilitate training (ie. Virtual training tools), prep the classroom, (ie. Desktop imaging/cleanup tools) and enroll and track course enrollment (ie. Learning Management System). Keep up-to-date and proficient on ADP's products and services.
Maintain all relevant certifications to products and services. Keep abreast of the latest industry trends in regards to service skills, communications skills, and facilitation skills
- Consulting: Understand associate performance goals and consult with associates on how to best apply tools and processes to efficiently and effectively perform their roles.
May provide feedback to participants' managers, the Learning Business Partner, or Enterprise Learning leadership on skill gaps that exist within the business group or job function and recommend solutions for bridging gaps. Where applicable, understand client business needs and consult with clients on how to best utilize products and services to meet the business need.
This includes a thorough understanding of technical best practices to optimize the system performance.Lead learning content development and delivery projects that are specific to the supported business or organization.
The projects provide specialized or customized currciula for associates and/or clients, usually based upon existing courses or content.
- Administrative: Perform administrative responsibilities such as Learning Management System tasks, class survey distribution, completion of monthly status reports, and time tracking responsibilities.
- Monitor: Assist in overseeing the daily operations of the Learning Delivery team, with guidance from leadership to include: identifying and implementing best practices (i.e. virtual delivery techniques, certification standards, facilitation practices, etc.), executing components of the Learning Delivery Consultant certification program, monitoring work load of Learning Delivery Consultant, monitors status of delivery projects, establishing and analyzing metrics to monitor effectiveness and efficiency of team, and communicating status to project managers and leadership.
Prepares reports and provides written evaluations/observation feedback for the manager. TO SUCCEED IN THIS ROLE:
Experience
- 3 – 5 years' experience in training, service, implementation or equivalent knowledge/experience with pertinent HCM products/solutions (i.e. Workday, ADP, or similar)
Skills, Knowledge & Abilities
- Advanced English is a must,fluent Japanese is a plus
- Training Delivery/Facilitation
- Ability to work in a dynamic, fast-paced environment
- Must be able to upskill on complex topics quickly
- Must be able to prioritize and perform responsibilities while resolving issues for the client and associates
- Direct impact on client and associate experience through direct delivery methods and performance.
- Client and associate communication as well as ability to report progress and feedback to BU Leaders, Managers, and Clients