As an E.IT
TES specialist, the responsibility is to provide IT technical support to high level management team & Top Executives in multiple offices in Shanghai.
Responsibilities:
Serve as the TES engineer to resolve customer's issues and requests
per
Schneider Electric IT process:
·
Responsible for the availability and technical support of various IT systems and equipment on the desktop side, such as PC, printers and other front-end equipment, Windows operating system, Office, and other daily maintenance support.
·
Configure new PCs, printers and IP Telephony, mobile communication devices and audio/video facilities.
·
Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; making corrections where required.
·
Identify or address the root causes for related technical Incidents and summarize Lesson & Learn for future improvement.
·
Work with Schneider Electric related manager to review and identify areas for improvement.
Other Activities and Responsibilities in daily operation:
·
Work with other peer in other site or region to ensure necessary support documents are ready, tested, and usable from the TES tasks.
·
Onsite team lead of China ShangHai sites, engaging regional L1 (onsite team) to archive KPI and associated its support expectations
·
Support Internal & External Event & Meeting & virtual meeting
·
Service Introduction Request Handling
资格
Qualification:
·
Bachelor's degree in Mechanical Engineering and computer science, or equivalent experiences
·
5+ years working experience and 3+ years of relevant
IT
support
experience
·
Working experiences with TES or VIP IT service is a must
·
Problem solving and influencing skills with good serving attitude
·
Excellent verbal, written, and interpersonal communication skills
·
Fluent
English
in
verbal
, written.
·
Strong motivation and can be self-directed in working with multi-cultural / multi-country teams
·
Effective organizational, multi-tasking, and prioritizing skills
·
Demonstrated learning capability
·
Have vendor management experience is a plus
·
ITIL certification is a plus.
时间表:
全职
请求编号:
009ICT