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Job Function
Human Resources
Job Sub Function
HR Operations
Job Category
Professional
All Job Posting Locations:
Suzhou, Jiangsu, China
Job Description
Major Duties & Responsibilities
In order of importance, briefly describe, in sentence form, the major responsibilities of this position (principal duties and responsibilities of the position) as it exists today. Describe the job, not the person in the job. Each item listed below should be a major responsibility of the position, not a day-to-day activity. Typically, job descriptions should contain no more than seven or eight major responsibilities ranked in order of highest percentage time to least.
Case Management and daily operations
- Receive, assign, update, classify, process cases in case management application for specificprocess (e.g. exit management)
- Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
- Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
- Proactively monitor the cases to be able to determine if any action is needed (time; quality)
- Responsibility for delivering upon agreed SLAs
- Ensuring policy and legal compliance
- Assist and encourage users/customers to make effective use of self-service options, systems,products, service, etc. in order to drive rapid resolution and empower customers; educate and informcustomers of the full range of Global Services HR available to them.
- Participate on daily huddles and follow the instruction of the direct team supervisor regardingpriorities and assignments
Continuous improvement
- Identify areas for improvement on daily operational processes
- Provide support to implement improvement initiatives
- Contribute positively to a knowledge sharing environment by documenting and sharing all relevantworking experiences with issues resolution for knowledge database future reference
- Participate on training in order to improve performance, process acumen and gain additionalknowledge required
- Perform special projects and related duties as assigned