The Role
Tesla is currently seeking an application support engineer (intern) to join the IT application team in Shanghai, China. The role is responsible for the Tesla energy software systems.
Responsibilities
Responsible for assigning all Help Desk and customer inquiries, including technical assistance to best use of application product.
Provides outstanding customer service to Tesla Motors application users.
Work collaboratively with the local and global factory software team to maintain data/system integrity.
Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner.
Support and monitor production system.
Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers.
Perform testing of new development.
Support the product team for application design and improvement
Perform failure analysis, implement immediate containment solutions, and suggest long term solutions.
Develop support tool for operation automation
Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service.
Documents and maintains shift documentation
Requirements
Must Qualifications
Requires a bachelor's degree in computer science or equivalent training/education
Well Developed Multi-tasking Capabilities And Experience Under Pressure
Ability to thrive in an extremely fast paced environment
The ability to both express and understand technical problems to stakeholders
Deep dive root cause analysis skills
Critical technical bridge handling know how
SQL and reporting skills
Basic infra skills like network, DB and K8S
Able to communicate in English
Preferred Qualifications
Programming skills is a big plus, Go preferred
Able to communicate in English
Knowledge in mobile applications
Be familiar with DevOps CI/CD tool chain
Be familiar with the tool like Grafana and Splunk