Job Description
What you will do
- Leads the collection process for assigned customers including but not limited to:
Contacts customers by phone, email, visit to recover a debt;
Keeps detailed notes and records of all communications and actions.
Follows collection strategy to keep 0 miss on the AR tool assigned activities, calls, emails, dispute identifications, escalations, demanding letters and legal/3rd party assignments, etc..
Works closely with related team, sales, operation team, to push difficult customers.
Meets the monthly cash collection and past-due reduction targets by the region.
- Works closely with related team to make sure payment applied accurately and timely
- Works closely with related team to solve the billing/documents issue in a designed time frame.
- Works closely with related team to push the dispute, eg, job, delivery, etc.. resolved in the designed time frame
- Investigates billing errors and disputes and works with related teams to improve the process.
- Collaborates with legal team / lawyers if legal action is required.
- Cash collection forecast accurately
- Past-due reduction month over month
- Oversee both front and back end process to improve the overall process
What we look for
- Worked as a collector
- Leadership mindset and teamwork spirits
- Excellent coordination skills
- Fluent in English
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Highly skilled in negotiation
- In-depth knowledge of laws and policies related to debt collection.
- Good administrative skills and SAP knowledge is a plus.