Role Purpose:
To provide a range of customer services to a variety of regional customers, including sales order processing, invoicing, returns and complaint handling
Principal Accountabilities:
(Areas such as planning, organising, directing, innovating, budgeting, staffing etc. as well
as meeting specific objectives within the job purpose.)
- Provides customers with product information, stock availability, pricing, quotations
and relevant documentation in a timely manner, liasing with other functions/teams
to co-ordinate responses as required
- Processes orders from order entry and acknowledgement through to invoicing;
interpreting customer requirements and facilitating the process with internal
stakeholders (Finance/Sales/Planning) to ensure orders are delivered to agreed
timescales at the correct price
- Processes customer returns and credits
- Liaises with customers to progress/resolve credit/debt issues as appropriate
- Processes and resolves customer complaints or distributes to required
stakeholders for resolution, as required
- Maintains accurate records of pricing and customer data including interactions,
transactions, contracts and complaints; gathers relevant customer demand
intelligence offered by customers
- Manages consignment stocks day to day to ensure required stock is in required
locations to ensure customer service is delivered to required standards (as relevant
within region)
- Identifies and supports continuous improvement opportunities within role and
supports wider continuous improvement opportunities
Experience:
- Previous customer service experience desirable
- Demonstrable experience of working autonomously within agreed processes and procedures
- Strong ability to build good working relationships internally and externally
- Excellent communicator
- Ability to manage multiple activities at any time
Ability To Speak Korean, Chinese And English Is Essential.
Victrex values diversity and encourages applications from all sections of the community.
*Please talk to us about flexible working.*