Client Success Executive – Aviation Data & Insights
Join a globally recognised leader in aviation consultancy and data solutions based in Shanghai.
You will partner with leading organisations across China — including investment funds, leasing companies, airlines, manufacturers, and MROs — helping them unlock the full value of advanced aviation data and insights to drive growth, manage risk, and navigate industry complexity.
The Role
As
Client Success Executive
, you'll be the first point of contact for our digital and advisory clients in China. You will play a key role in onboarding, training, and supporting users, ensuring they maximise the benefits of our platform. By fostering close client relationships, you'll enhance retention, identify opportunities for growth, and collaborate with global analyst teams on tailored advisory projects.
Key Responsibilities
- Deliver onboarding, training, and ongoing support to clients in China.
- Serve as the primary contact for all client queries, providing timely solutions.
- Manage client accounts and monitor usage, proactively addressing risks and opportunities.
- Conduct regular client reviews to ensure satisfaction and support renewals.
- Build strong relationships and identify upsell or cross-sell opportunities.
- Coordinate advisory projects between Chinese clients and international analyst teams.
- Provide structured client feedback to improve platform functionality.
- Maintain accurate training materials, guides, and client usage reports in local language.
Candidate Profile
We're looking for a client-focused professional with strong aviation and digital platform experience.
You'll bring:
- 5+ years of experience in aviation.
- Excellent English and business-level Mandarin.
- Experience in digital platforms or SaaS client service.
- Strong technical aptitude with the ability to simplify complex concepts.
- Familiarity with CRM and BI tools (Salesforce, Jira, etc. a plus).
- Proven relationship-building and client engagement skills.
- Excellent communication and presentation skills.
- Degree-level education (or equivalent).