KEY ACCOUNTABILITIES:
Create scheduled SO, support engineers on SMS/TimeWriting/Call Handling errors and issues solving
Generate all kinds of reports and supply data analysis, like OSO, labor hours usage, parts usage, local solving rate, Install base, Contract list etc..
Deliver SAP relevant training to engineers as key user
Co-work with CS manager and AM / SBM on quotations, commercial contracts preparation
Spare parts, Billable parts sales, quotation preparation , margin, approval process, sales order creation
Billable labor sales, quotation preparation, margin, approval process
PO recognition, approval, booking and filing
Close communication with customer, co-work with finance and CSCM on invoice, goods shipment, AR….
Support commercial contract quotation preparation
EDUCATION AND EXPERIENCE:
Bachelor degree
3-5 working experience
COMPETENCES:
Effective communication skills and ability to manage multiple tasks simultaneously in a fast paced environment
Good customer skills
Good English language skills both verbal and written
Good team player who is committed to the success of ASML
Motivated, pro-active, self-driven and flexible
SAP Experience Will Be Preferred
Familiar with the Microsoft office for report and update, such as: word/excel/ppt and data analysis
CONTEXT OF THE POSITION:
Report to CS CN OPS Support - Service Operations Manager
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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