该职位来源于猎聘 This role is focusing on customer service and order fulfillment for distributors and direct CA hotels across APEC, and providing ad hoc supports to leaders.
Key Responsibilities
- Provide excellent services to customers by responding to requests and questions promptly.
- Collect info from distributors/hotels for tenders, new business opportunities and market research.
- Work with distributors/hotels to forecast consumption and inventory requirements.
- New program/brand roll out and existing program/brand phase out – registration, roll out timeline, inventory level, last PO etc.
- Follow up customer complaints until closing.
- Work with distributors/hotels and finance team on long overdue payments and over credit limit.
- Price list update and maintenance.
- Process sales orders, coordinate order placement and deliveries with procurement/inventory planner.
- Liaise with the logistics team to plan and schedule deliveries.
- Aging stock/stock shortage – work with customers and internal departments on stock depletion/sharing.
- Assist and support associate manager and manager on ad hoc basis. QUALIFICATIONS & REQUIREMENTS:
- University degree in any discipline, majors in international trade and English are preferred.
- 2 year+ experience in customer service. SKILLS:
- Good command of spoken and written English and Chinese.
- Proficiency in using MS Word, Excel, PowerPoint.
- Self-motivated, able to work patiently and independently with guidance.
- Strong problem-solving skills.
- Good interpersonal skills.
- Organized and detail oriented.
- Good team player & able to work under pressure BEHAVIOUR:
- Demonstrates a customer-centric mindset by delivering clear, empathetic communication and efficient service.
- Proactively and continuously strive to improve customer service skills and knowledge in different possible ways.