返回查询:Technical Service / 宁波市

该职位来源于猎聘

  • Purpose /Role of the job
  • Provide technical support and service, including field trial, seminar, innovation workshop and customer's quality complaint, new business development for ABS in China.
  • Provide inputs and participate on product launch, technical development of products and service to support the implementation of Sales strategies.
  • Environment/Context/Complexity of the job Internal factors
  • Business needs.
  • Specification of products.
  • Reliability of production in Plant.
  • Products' properties.
  • Cooperation with Sales, PM, TPM, Plant, product stewardship.
  • Communication with N+1 for coordination needed. External factors
  • Customer needs.
  • Competitor's activities.
  • Application and processing.
  • Product launch.
  • People management: Technical, Quality, Process of customers' side.
  • Responsibilities/ Accountabilities of the job C.1 Key Result Areas :

Technical support of market strategy Major Activities:

  • Provide technical support such as organizing technical seminar, workshop to introduce and promote products for Sales.
  • Propose technical input/recommendation to team for actives implementation based on analysis of product performance vs. competitive products.
  • Define and rank performance requirement for technical success.
  • Visit customers to collect and analyze field information of customers' expectations/problems on product performance/technical service needs to verify product suitability of application.
  • Onsite support as trouble shooter and technical consultant, including handling/follow-up complaints or technical related issues. Outcome:

Satisfy customer and maintain business from technical side, enhance company image C.2 Key Result Areas : Product application and development Major Activities:

  • Identify customer needs and determine their service needs, and procedures to meet their satisfaction with product and services by customer meeting, visit, workshop etc.
  • Catch up the business opportunity for our products. Recommend competitive grade and provide technical support on the whole project.
  • Enhance business opportunities via product application, meet customer's expectation and solve technical problem.
  • Study the material in different region/ industry/application.
  • Recommendations to Team – technical & Sales for developing/evaluating product application, defining marketability, notifications and termination of ineffective products.
  • Update working knowledge of newly developing technologies and manufacturing practices and share with Sale/marketing team. Outcome:

Conclude the new sales volume by new opportunities identification C.3 Key Result Areas : Product launch Major Activities : .

  • Support the product launch to ensure smooth introduction of the product in customer.
  • Communicate well with PM/Sales during product launch.
  • Share with Sales and marketing team via reporting/workshops the experience gained during product launch in proper way.
  • Justify the sample quantity and work with team for sample arrangement
  • Prepare the documents(certification/test report in third-party etc.)required by customer.

Outcome
Launch the product successfully C.4 Key Result Area Technical documentation and project management Major Activities

  • Monitor and update competitors' information on products and counter-grades performance, production capacity, application and market demand & supply etc.
  • Clarify the project requirement and prepare related support document such as datasheet, brochure, catalogue and processing guidelines .
  • Collect application technical information for databank: material/coloring/test method/secondary processing: painting, electric plate, welding etc.

Outcome: Offer documents timely and correct.

  • Main contacts /Interfaces: Who Frequency of contacts Role in those contacts
  • Responsible
  • Accountable
  • Consulted
  • Informed Purpose of contacts Regional Sales Often/Timely R.C.I Customer requirements Product Manager Often/Timely R.C.I Customer requirements QA Team Often/Timely R.I. Property analysis Product Stewardship Often/Timely R.I. Customer requirements Technical Service Mgr. Often /Timely R.A.C.I Communication for work schedule

R – Responsible for getting tasks done (in terms of practically doing things)

A – Accountable for the task

C – Consulted for the task

I – Informed about the task

  • Required profile: Level of education & Knowledge:
  • Bachelor or above, major in Polymer Science or related. Experience in general:
  • >5 years related technical service experiences.
  • Preferable experience in ABS production/technical. Technical skills:
  • Injection/extrusion specialist.
  • Secondary processing: painting, electric plating, welding.
  • Analytical ability. Competencies, Behavioral skills:
  • Good written / spoken English.
  • Good at communication with Sales and customers.
  • Familiar with plastics property and application.
  • Strong self-learning capability.
  • Skillful at Microsoft office software.
  • Skillful at presentation.
  • Performance indicators:
  • Trouble shooting:

Efficient, customer/Sales satisfaction.

  • New project implementation:

Sales volume added.

  • Seminar/workshop/innovation:

Active.

  • SHE

No violation inside Company and at customer side.

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