该职位来源于猎聘 Job Description: We are seeking a service engineer to join our team You will be responsible for providing technical assistance, troubleshooting EGO/SKIL/FLEX product issues. You will be crucial in delivering high-quality technical support and services to our customers, ensuring their satisfaction. The ideal candidate is a technically adept problem solver passionate about providing exceptional customer service. If you have a strong background in engineering and enjoy working hands-on to troubleshoot and resolve technical issues, we invite you to join our team. We offer competitive compensation, a supportive work environment and opportunities for professional growth. Objectives of this role
- Have a ability to define product repairable engineering design, delivery SBOM during new product development. And delivery timely service package, ex. Repair Guidance, Troubleshooting, FAQs, etc.
- Responding to customer service requests, diagnosing product problems and providing timely and effective solutions.
- Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
- Provide training and technical assistance to region service team on product troubleshooting techniques.
- Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.
- Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support. Required skills and qualifications
- Bachelor's degree in Mechanical Engineering, Electrical Engineering or a related field etc.
- Strong command of both spoken and written English.
- Strong technical skills and knowledge of mechanical, electrical or electronic systems and components.
- Excellent problem-solving and diagnostic abilities, with the ability to analyse and resolve technical issues efficiently.
- Customer-focused attitude with strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.