[RESPONSIBILITIES]
• Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
• Involvement with client projects, including interpretation, development of recommendations, presentation of findings
• Consistently demonstrates a high level of marketing knowledge and applies to successfully forge strong working relationships with clients (advertising knowledge for agency)
• New business development amongst existing clients and identification and development of new business opportunities outside the existing client base
• Acts as a champion for specific tools/techniques
• Manages a team to meet operational and financial targets, including:
Setting objectives
Conducting performance evaluations
Monitoring of progress of staff under their management
• Overall quality and profitability of the services provided to his/her clients
• Management of revenue budgets set for those clients, in collaboration with the GAD or MD, estimate and plan budgets, resources and profitability of projects. Able to manage P&L for own accounts
• Is able to write successful proposals and win pitches
• Ability to develop appropriate and innovative research designs; provides insights to all stages from proposal preparation, design, survey study methods and report write-ups
• Helps drive company development, such as new approaches, improvements to company efficiencies
• MB Tools & Techniques – has strong understanding knowledge, but more importantly the ability to transform tools to make an insightful and memorable imprint on the organization
[Required Experience/Skills]
• At least 8 years experience in Client Service side
• Proven marketing (research) knowledge
• Proven intimate knowledge of MB products and philosophy (if being promoted internally)
• Strong skills in leadership and team management, including staff development
• Some background and experience in P&L account management
• Demonstrated ability to build strong client relationships and develop business
• Strong presentation and interpersonal communications skills
• Fluency (verbal and written) in English and [Local Language] essential
• Cultural awareness