Technical Delivery Manager

该职位来源于猎聘 Technical Delivery Manager As a Managed Security Service Provider (MSSP), we are seeking an experienced and dynamic Technical Delivery Manager in our Cyber Security Operations Center (CyberSOC) team. The ideal candidate will possess a deep understanding of cybersecurity, incident response, and threat detection methodologies. The Technical Delivery Manager will be responsible for overseeing the day-to-day operations of the served customer, and ensuring the effective detection and response to cybersecurity threats from customers. Responsibilities:

• Technical Oversight Maintain and Update Client IT Infrastructure Documentation: Ensure the accurate and up-to-date documentation of client IT infrastructure.
• Manage Log Source Collection Knowledge: Oversee the knowledge base for log source collection and manage the process of adding or removing log sources.
• Maintain Client Use Case and Playbook Lists: Manage and update the list of use cases and response playbooks tailored to each client's specific security needs.
• Provide Analyst Training: Conduct training sessions for analysts on client-specific information and processes to ensure they are equipped to handle client requirements effectively.
• Manage Client Permissions: Handle client permissions and maintain access controls, including permissions for colleagues and new team members.
• Supervise Analysts and Ensure Quality Case Handling: Oversee analysts' daily case handling activities and ensure adherence to quality standards.
• Coordinate Incident Response and Reporting: Lead coordination efforts for incident response activities, including incident resolution and reporting to clients.
• Coordinate Threat Hunting Activities: Collaborate with the security team to develop and execute threat hunting plans tailored to each client's environment.
• Generate Weekly and Monthly Reports: Prepare and deliver comprehensive weekly and monthly reports to clients, highlighting key security metrics and insights.
• Manage Client Requirements and Maintain Demand Register: Coordinate and prioritize client requests, maintaining a demand register to track ongoing and upcoming tasks.
• Record Team Efforts and Hours: Maintain accurate records of team efforts and hours spent on client engagements for reporting and billing purposes.
• Assist with Contract and Scope Updates: Support the client contract renewal process by providing insights and recommendations based on client needs and service delivery experience.
• Facilitate SOC Service Onboarding for New Clients: Lead the initiation and implementation process for new clients, ensuring a smooth transition to SOC services.
• Support Pre-Sales Activities for New Clients: Assist with pre-sales activities, including client consultations, solution presentations, and proposal development. Requirements:
• Passion for Customer Service: Demonstrated enthusiasm for providing exceptional customer service and building strong client relationships.
• Familiarity with Enterprise IT Architecture and Management Processes: Proficient understanding of enterprise IT architecture, organizational structures, and management processes.
• Knowledge of Customer Service Processes: Familiarity with customer service standards and best practices, with the ability to effectively manage client expectations.
• English Language Proficiency: Strong communication skills in English, both verbal and written, to effectively interact with international clients and stakeholders.