A Career at HARMAN Lifestyle
We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.
- Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
- Unite your passion for audio innovation with high-tech product development
- Create pitch-perfect, cutting-edge technology that elevates listening experience
About The Role
This role focuses on planning, process optimization, operational control, and complex issues handling, while execution is carried out through specialized sub-teams (Order Entry and Sales Operations). It mainly enables revenue achievement and operation efficiency through sales operation planning, process optimization, data-driven insights and cross-departmental collaboration.
What You Will Do
Team size is 6, including 5 subordinates.
- Data-Driven Sales Support and Decision Making
- Develop and maintain performance dashboards and recurring analyses.
- Identify business growth opportunities and risk points.
- Provide data-driven insights to enhance decision-making.
- Support translating strategic priorities into actionable sales plans.
- Offer a decision-making basis for sales strategies, channel optimization, and execution priorities through in-depth data analysis
- Sales Operation Process and System Management
- Design, document, and continuously improve sales processes and SOPs; monitor adherence and effectiveness.
- Oversee the management and enhancement of local sales tools, including SAP and data analytics platforms, to support refined sales management.
- Targets, Forecasting & Resource Allocation
- Collaboratively oversee the annual/monthly sales planning rhythm with GM, Finance and Sales leaders.
- Cascade targets to verticals/teams/individuals and define assessment standards.
- Establish a consistent sales forecasting rhythm and enhance forecast accuracy and transparency.
- Coordinate sales resource allocation (promotion budget & cost) to maximize ROI and productivity.
- Sales project management
- Define project registration guidelines and resolve registration conflicts to ensure fairness, transparency, and orderly execution.
- Dealer Authorization management
- Evaluate, grant, and periodically review dealer authorizations
- Manage contract renewals and compliance requirements.
- E-Commerce Operation Management (mainly for Tmall and JD platforms):
- Align EC promotional calendars and incentive programs with sales leaders and customers
- Oversee flagship store operations and online authorization management.
- Manage pricing and compliance (low‑price and infringement complaints), platform escalations, whitelists
- Coordinate issue resolution liaises with cross SBU, and platform stakeholders as needed.
- Manage online promotion procurement via Ariba.
- Order‑to‑Cash (O2C) & Sales Order Management
- Set policies, SOPs, and compliance requirements for order entry, AR, and delivery processes; ensure alignment with global and regional frameworks.
- Establish KPI targets (order cycle time, AR dispute resolution, delivery accuracy) and monitor adherence through dashboards and KPIs.
- Lead resolution of critical order issues by providing solution proposals and coordinating cross-functional decisions (AR disputes, or delivery delays impacting revenue or customer satisfaction)
- Cross-departmental collaboration and team enablement
- Establish an efficient collaboration mechanism with departments such as global operation team (logistic /SCM/ SIOP) and China sales, marketing, finance
- Deliver enablement on processes, tools, and analytics so that sales teams can execute with consistency and speed.
- People Leadership
- Build a high‑performing team: clarify roles and KPIs, set goals and review rhythms, coach for performance and growth, and strengthen succession.
What You Need To Be Successful
- Educational Background: Bachelor's degree or above, majoring in business administration or related fields is preferred
- Work Experience: More than 10 years of sales operation management experience, more than 3 years of team management experience. Candidates with experience in Professional audio, video and lighting industry, or other B2B industries are preferred
- Functional Mastery: End‑to‑end sales operations (planning/forecasting, process/SOPs, CRM/ERP/SAP utilization, order‑to‑cash, reporting).
- Analytics: Proficient in data modeling and analysis; able to translate insights into actionable recommendations.
- Leadership: Strong strategic planning, cross‑functional coordination, and resource orchestration skills; change management mindset.
- Behaviors: Results-oriented, with acute data insight and risk awareness, and outstanding communication.
- Language: Fluent spoken and written English.
What Makes You Eligible
- You are willing to travel, if necessary.
What We Offer
- Flexible work environment, allowing for full-time remote work one day per week for positions that can be performed outside a HARMAN or customer location.
- Access to employee discounts on world-class Harman and Samsung proucts (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Access to HARMAN Campus Fitness Center and Cafeteria
- "Be Brilliant" employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development