Organization- Hyatt Regency Hainan Ocean Paradise
Summary
主要职责
Main Duties
- 确保儿童乐园有效顺畅的运转。
To ensure the smoothand efficient operation of reception and guest service areas for Kids Club.
- 确保根据最新的促销活动、政策和通告;为客人提供相应的服务。
Ensure treatment guestsmaintain an up to date awareness of current promotions, policy changes andmemorandums.
- 确保所有员工及顾客使用的设施,运作器械及工具达到最标准的洁净和整齐。
Ensure the highestpossible standard of cleanliness and orderliness of all facilities, operationalequipment and gear utilized by associate and customers alike.
- 全面完全的了解康乐部的运营需求, 包括设备,产品和布巾的使用。
Clear understanding of recreation department operational needs, such asequipment, products and linen usage.
- 建立并保持与客人良好的合作关系,负责处理客人投诉、需求并解答关于服务方面的询问。
Establish rapport withguests maintaining good customer relationship and handle all guest complaints,requests and enquiries on services.
- 确保根据最新的促销活动、政策和通告;为客人提供相应的服务。
Ensure treatment guests maintain an up to dateawareness of current promotions, policy changes and memorandums.
Qualifications
- 具有良好的人格素养,敢于创新,敢于扩展,一切为客人服务。
Have good personality quality, dare to innovate, dare to expand, all for Guest service.
- 有较强的社会交往能力,专业知识扎实。
Have strong social communication ability, solid professional knowledge.
- 中专以上学历。
Technical secondary school above.
4.2年以上国际酒店工作经验,1年以上同岗位经验就职经验。
Minimum of 2 years' experience in an International 5-star hotel and 1 years' experience in a similar position in.