The Job
- CRC Grandstand Pre-Opening Stage
1) Design and Construction Alignment: Work closely with design and construction teams to ensure that all facilities and hard services align with the CRC Grandstand's overall area setup and design specifications.
2) Customer Experience Improvement: Lead Service Level Agreement (SLA) reviews and refinement. Participate and give feedback/input to regular reviews of system performance and work processes with the objective to improve overall productivity and effectiveness in Grandstand.
3) Scenario-Based Drill Flows Design: Set up zone-specific emergency protocols, like VVIP and guest rooms, banquet halls, retail areas, racing centre, media rooms, garden, etc. Link drill triggers to BMS for automated lighting/PA announcements.
4) Comprehensive EOPs Development: Focus on customer facing and critical system failures, such as power outages, HVAC failures, lift & escalator out of service. Design EOP manual including digital and physical copies with system schematics and contact trees.
5) Event Planning and Implementation: Participate actively in the planning and implementation of event-related facilities, ensuring that these facilities meet all operational requirements and adhere to stringent safety standards. This includes the development of comprehensive facility plans, which feature detailed layouts and specifications for all necessary systems and equipment to be installed within the CRC Grandstand.
6) Pre-Opening Testing & Training: Design and prepare tabletop drills of simultaneous incidents, staff training modules for technical teams and frontline staff. Maintain drill logs with corrective actions.
- CRC Grandstand BAU Stage
1) Banquet & Event Technical Support
a. Direct the technical setup and operational support for banquets, conferences, and high-profile events, including power distribution, lighting, AV systems, and climate control.
b. Collaborate with stakeholders to ensure flawless execution of all technical requirements.
c. Manage on-site troubleshooting during events to resolve any engineering-related issues promptly.
2) Support the DEM GSFM to implement SLA reviews and refinement
a. Provide regular feedback and solution suggestions to CRC FM team on the contractors' performance, and support CRC FM team to develop and set up a quality and performance management system to monitor the performance of all contractors; participate and give feedback/input to regular review of system performance and work processes with objective to improve overall productivity and effectiveness of all levels of staff and operational efficient; support the implementation of data collection, using data through data analysis to assess and identify various innovative solutions and use of technology to resolve shortfall and seek for continuous improvements
b. Support CRC FM team to create and implement CRC Grandstand specific quality service training program for contractors through contract service provider, create knowledge and skill sharing data base in order to increase contractors' competency skills to help to reduce their mistake and increase efficiency in providing information to customer during events.
3) Safety Inspections and Protocols: Work with CRC FM team to conduct thorough safety inspections on various systems such as rigging, fire hazards, electrical hazards, and other potential safety threats during the phases of move-in and dismantling. Continuously monitor safety throughout these periods to ensure full compliance with all applicable safety regulations and standards. Establish, implement, and enforce robust safety protocols and procedures for all activities related to event setups and dismantling.
4) Develop and refine EOPs for all CRC Grandstand facilities, ensuring that the emergency response team is well-prepared to repair and restore facilities quickly in various scenarios.
5) Ensure that regular inspections and servicing of all critical systems, including HVAC, electrical, plumbing, fire safety systems, lifts, and escalators, are conducted systematically.
6) Oversee the 24x7 operations of the CRC Grandstand facilities, ensuring that all mechanical and electrical systems operate efficiently and reliably at all times.
7) Ensure full compliance with all statutory requirements and internal standards related to facility operations and maintenance.
8) Analyse malfunctions or failures in facility systems, report the causes to management, and implement corrective actions to prevent recurrence.
9) Stay updated on industry trends and emerging technologies, conducting data collection and analysis to identify innovative solutions for enhancing operational efficiency and reliability.
10) Implement new technologies and systems, including the use of Maximo for asset management and maintenance tracking, to drive continuous improvement in operations.
11) Support the development and implementation of the Occupational Safety and Health (OSH) management system, establishing performance and quality management systems to monitor vendors and contractors.
12) Ensure that all vendors and contractors comply with SLAs, statutory codes, regulations, and licensing requirements through regular monitoring and inspections.
13) Coordinate with relevant teams to plan and set up facilities for various events, ensuring that all venue facilities are prepared and maintained to meet specific event requirements.
14) Manage event venue facility planning and setup, ensure the readiness of all essential systems, such as sound reinforcement, lighting, and turnstiles, for each event.
15) Assess and review team's competencies, manage staff performance and build organizational capabilities to meet the organization business needs. Identify external and internal talents, develop succession plans to build strong talent pipeline, develop and mentor talents in accordance with Club-wide objective to ensure business continuity and skills transfer.
Comply with all relevant laws and regulations in Mainland China under any circumstances. Follow and abide by the rules and regulations of the Club and the company.
Conscientiously and actively complete the work tasks assigned by the line manager.
About You
You should have:
- Bachelor degree or higher in Electrical Engineering, Mechanical Engineering, Building Services Engineering, Facilities Management, or related disciplines.
- Minimum of 10 years of experience in technical and facilities management fields, with at least 4 years in a managerial role. The background of Sports & Entertainment, luxury hotel or convention centre is preferred.
- Extensive knowledge of various equipment and strong proficiency in fault diagnosis and issue resolution.
- Proven track record in maintenance management, with experience in lead multi-disciplinary and cross-divisional teams in the operation of large-scale facilities.
- Demonstrated ability to oversee complex projects from planning to implementation, ensuring high standards of safety and operational efficiency.
- Familiarity with the development and enforcement of SOPs for maintenance and operations.
- Experience in coordinating with multiple teams and managing contractors to meet project deadlines and standards.
- Strong understanding of compliance with safety regulations and the implementation of safety protocols.
- Ability to stay updated with industry trends and implement innovative solutions to enhance operational efficiency.
- Experience in developing and implementing emergency response plans and managing emergency situations effectively.
- Proficiency in using asset management and maintenance tracking systems, such as Maximo.
- Strong leadership skills with the ability to collaborate effectively with Facilities Management and IT teams.
- Extensive knowledge of maintenance procedures for HVAC, electrical, plumbing, fire safety systems, lifts, and escalators, along with strong fault diagnosis and troubleshooting skills.
- In-depth understanding of safety regulations, protocols, and standards, with experience in conducting safety inspections and implementing safety protocols.
- Ability to develop comprehensive facility plans, including layouts and specifications, and oversee fit-out work while coordinating with contractors.
- Experience in managing 24x7 operations of large-scale facilities and familiarity with Building Management Systems (BMS) and other facility management technologies.
- Ability to develop and implement emergency response plans and strong analytical skills to identify causes of malfunctions and implement corrective actions.
- Knowledge of industry trends and emerging technologies, with the capability to conduct data collection and analysis to enhance operational efficiency.
- Proficiency in using asset management and maintenance tracking systems such as Maximo, and strong leadership skills to guide the Hard Services team.
- Member of RICS or IFMA is preferred.
- Proficiency in both English and Mandarin.
Terms of employment
The level of appointment will be commensurate with qualifications and experience.
Other details
Only shortlisted candidates will be notified.
We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.