About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.
About The Role
The ability to maintain operating criteria/spa concepts and be responsible for the co-ordination and scheduling of all Spa related services.
What You Will Do
- The ability to review all suggestions and comments from guests and make necessary adjustments.
- The ability to keep accurate and up-to-date records and statistics on the Spa as well as of Spa employees.
- The ability to yield the spa business for both hotel and local guests.
- The ability to develop all operation manuals for department and implement training programs to ensure the growth of the department.
- The ability to ensure timely and effective performance reviews for the department.
- The ability to participate in regular staff meetings keep employees informed of hotel policies and changes as well as ways to increase sales and service.
- The ability to arrange regular spa products training to keep employees familiar with the benefits of all spa products and increase selling skills.
What You Bring
- Possesses excellent Mandarin & Fair/Good English, math and psychometric abilities
- Excellent guest relations and management skills
- Creative and innovative in developing new and exciting ideas
- Possesses finesse and personal flair; knowledge in a relevant foreign language is preferred
- Possesses aptitude and upward mobility
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours
- Full Time