Fiery LLC
is the leading provider of Digital Front Ends (DFEs) and workflow solutions for the growing industrial and graphic arts print industries. Fiery is leading the transformation from analog to digital imaging with scalable, digital, award-winning products for the printing industry. Based in Silicon Valley, California with offices around the world and a customer-base that includes over 2 million DFEs sold globally, we offer innovative software and cloud-based technologies that deliver fast performance, stunning color, and exceptional print quality across a broad range of production printing devices. Fiery DFEs are installed in a diverse range of industry segments, including commercial print, packaging, signs and display graphics, ceramics, building materials, textiles etc. With over 30 years of excellent support and service, we have a presence in 19 countries with 800+ employees.
Fiery Vision:
Enable the printer to produce what the designer imagined
Fiery is now a part of the Epson Group. Visit here to know more
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Job Requirements
Position Overview:
We are seeking an enthusiastic and motivated Entry-Level Support Engineer to join our team in China (Shanghai / Guangzhou). The ideal candidate will have a strong foundation in programming (C, C++, scripting languages such as JavaScript and Python) and excellent communication skills in both English and Mandarin. This role involves providing technical support to customers, troubleshooting issues in the field, and collaborating with the engineering team to ensure high-quality solutions.
Since, Fiery does not have a registered entity in China, this role will be employed through a local Professional Employer Organization.
Experience:
1-2 years of relevant experience
Education Qualification:
Bachelor's degree in Computer Science Engineering, or a related field (or equivalent practical experience)
Key Responsibilities
- Provide first-line technical support to customers, both remotely and on-site
- Troubleshoot and resolve software, hardware, and integration issues in the field
- Assist customers with product setup, configuration, and integration
- Write and maintain scripts/tools to support integration tasks
- Collaborate with internal engineering teams to reproduce, analyze, and resolve customer-reported issues
- Document solutions, best practices, and troubleshooting guides for customer and internal use
- Communicate effectively with global teams and customers in both English and Mandarin
Skills: (Technical & Behavioural)
- Proficiency in C and C++, with familiarity in scripting languages such as JavaScript and Python
- Strong problem-solving and analytical skills with attention to detail
- Excellent communication skills in English and Mandarin (both written and verbal)
- Ability to work independently and travel to customer sites when required
- Customer-focused mindset and ability to work under pressure in fast-paced environments
- Knowledge of the digital printing industry, Fiery servers/workflow solutions, or OEM print environments is a strong advantage
- Behavioural Skills: Should be confident, self-driven with initiative, have strong stakeholder management, accountability, strategic orientation, take initiative, learnability, strong decision-making capabilities
Preferred Skills (Nice To Have)
- Experience in customer-facing technical support or field service
- Basic knowledge of operating systems (Linux/Windows)
- Familiarity with networking concepts and protocols
What's in it for you?
- Opportunity to work with a globally recognized leader in digital print innovation
- Partner with and learn from seasoned professionals / leaders
- Exposure to latest tech stack
- Growth and learning opportunities in a dynamic, fast-paced industry
- Flexible, hybrid work environment with a healthy work life balance
- Culture of meritocracy, inclusion, empowerment and fun
- Competitive pay and benefits