About Bybit,
Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.
Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.
As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.
Operating duty:
- Undertake the functional planning, design, and requirement management of CRM product lines (such as customer service backend, Salesforce) (C-end functionality and supporting management backend)
- Responsible for closely collaborating with the internal business team of the company, building CRM and business flow systems, and being accountable for delivery results and business satisfaction
- Explore the implementation and application of AI capabilities in the company's CRM and other product systems to enhance internal efficiency
- Responsible for detailed product feature planning and product design, including but not limited to business requirement communication, writing PRD documents, functional process sorting, functional point sorting, logical judgment of each functional point, field sorting, etc., and assisting the R&D team in understanding and mastering requirements, designing system architecture, and arranging iteration plans.
Job requirements:
- 3-5 years of product manager experience, possessing excellent communication and coordination skills
- Proficient in using prototype design tools such as Axure and Mockplus, as well as process and mind mapping tools such as Visio and MindManager. Possess excellent PRD document writing skills, able to clearly articulate product logic and functional details.
- Strong project management skills, able to effectively coordinate cross departmental resources, control project progress, promote smooth project delivery, good communication and coordination skills, team spirit, good at listening to requirements, coordinating interests of all parties to reach consensus.
- Data driven thinking, familiar with data analysis methods and tools, able to solve problems and optimize products through data mining, possessing strong learning ability and innovation awareness, actively following industry trends, introducing new technologies and concepts to optimize products.
- Experience in building or successfully implementing AI products is preferred
- Those with experience in cryptocurrency exchanges are given priority consideration
This position is located in Kuala Lumpur.