Location:
CN-Shenzhen-HyQ
Shift:
Scheduled Weekly Hours:
40
Worker Type:
Permanent
Job Summary:
Job Duties:
HKEX strategizes to focus on applying new technologies to modernise our core functions in order to enable greater efficiency in our operations and deliver new services to our market. We are looking for a strong talent with IT services management knowledge and experience to join our IT Service Management Operation Team under Technology Service Management. This role is supporting daily operation include IT production incidents, problems, changes, IT accounts and IT asset inventory as well as providing improvement recommendation to the IT Service Management (ITSM) platform and account management platform.
The Technology Service Operations (TSO) covers Services Management processes including Incident Management, Problem Management, Change Management, Asset Management, Configuration Management Database, Production Account Management, Identify Governance and Administration. Candidate has relevant knowledge in these disciplines is an advantage.
Candidate should have a customer service mind-set to drive process improvement, push for operational efficiency and value.
Job Responsibilities:
- Leading a team of engineers in Monitoring and IT Service Management Tools (ITSM & ITOM)
- Managing and maintaining the Monitoring and IT Service Management Platform
- Performing daily and long-term operational and strategic management of Monitoring and IT Service Management tools.
- Communicating Monitoring and IT Service Management approach and procedures to stakeholders
- Implementing the key performance indicators to measure Monitoring, Event Management and IT Service Management process efficiency
- Reporting on key metrics of Monitoring and IT Service Management Tools
- Applying a continuous improvement approach in enhancing the service management
- Taking part in other ITSM processes, or as required perform as a back up to maintain operational activities
Job Requirements:
- Five years plus working experience on Systems Management processes and tools (e.g. ServiceNow, BMC)
- ServiceNow knowledge is a must
- Strong knowledge of IT Service Management processes and/or leading IT Service management tools (such as ServiceNow, BMC Helix, Ivanti Neurons)
- IT Service Management/Systems Monitoring experience in a complex and integrated environments
- Degree in Computer Science, Information System or IT related disciplines
- Experience on mission critical, high availability, high performance and large-scale systems infrastructure
- Experience in code development and Agile development approaches
- Redhat Linux and Windows server knowledge and support experience is preferred
- Linux and Windows batch scripting experience is preferred
- Experience in financial services industry or other highly regulated organisations is preferred while not essential
- Possess ITIL Certification
- Strong vendor management and negotiation skills
- Strong ability to carry out assigned tasks independently with little supervision
- Strong analytical, problem solving, interpersonal, communication and presentation skill
- Team player
- Proficient in documentation and technical writing
- Good command of written and spoken English and Mandarin. Proficiency in Cantonese is an advantage
Company Introduction:
ITD SZ
港交所科技(深圳)有限公司,是2016年12月28日于深圳市前海自贸区成立的外商独资企业。
作为港交所的技术子公司,港交所科技(深圳)有限公司主要是为集团及其附属公司提供计算机软件、计算机硬件、信息系统、云存储、云计算、物联网和计算机网络的开发、技术服务、技术咨询、技术转让;经济信息咨询、企业管理咨询、商务信息咨询、商业信息咨询、信息系统设计、集成、运行维护;数据库管理、大数据分析;以承接服务外包方式提供系统应用管理和维护、信息技术支持管理、数据处理等信息技术和业务流程外包服务。