Who are we?
Amaris Consulting
is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call
: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you
Interviews
(the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities
Case study
: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you
Job Description
Your missions
- Lead the system operations team to ensure first-line support and daily management of various systems (such as SAP, SRM, EDI, etc.), meeting SLA requirements.
- Monitor system performance, regularly submit performance reports, coordinate resources to troubleshoot anomalies, and propose optimization suggestions to drive supplier improvements.
- Allocate support team and external resources efficiently to meet SAP Qin and related system operation needs.
- Manage the full lifecycle of incidents and faults, regularly issue incident and fault reports, and prepare 8D reports for major faults.
- Maintain a knowledge base of root causes and known issues, and regularly conduct training for team members and users.
- Participate in change reviews, determine deployment windows, and maintain release lists (scripts, code, jobs, configurations, etc.).
- Attend Global GRC team meetings, support IT audits and remediation, and ensure compliance with IT general controls (ITGC).
- Collaborate with the Global IT Security team to monitor system vulnerabilities and complete patch installations as required.
- Organize annual disaster recovery drills for SAP and related systems.
- Manage onboarding and offboarding of outsourced personnel and conduct security training.
- Report key operational metrics weekly, including system availability, major incidents and MTTR, change and release success rates, first-time ticket resolution rate, customer satisfaction, and system resource utilization.
Your profile
- Academic background: Bachelor's degree or above in Computer Science, Information Technology, Engineering, Information Systems, or related fields.
- Experience: Over 5 years of SAP-related work experience, with hands-on SAP system implementation and support experience (implementation experience required).
- English: Fluent in reading and writing, with oral communication skills to collaborate with teams in India and the United States.
- Tools / software: Proficiency in SAP modules (FICO, PP, MM, SD, EWM), SAP customization, configuration, and integration technologies; experience with integration between SAP and external systems (MES, SRM, EDI, HR, ESB, etc.) is a plus; familiarity with SAP NetWeaver, ABAP development, IDoc, RFC, BAPI, and SAP HANA database.
- ITIL process knowledge, with experience in change management, incident management, and problem management.
- Project management experience: At least 3 years of project management and coordination experience, with strong communication and teamwork skills, able to collaborate with clients and internal teams, and explain complex technical concepts.
- Ability to efficiently manage time and resources.
- You have strong analytical, organizational, and problem-solving skills, and demonstrate adaptability and leadership in a multicultural environment.
What We Offer
- An international community bringing together 110+ different nationalities
- An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
- A robust training system with our internal Academy and 250+ available modules
- A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
- Strong commitments to CSR, notably through participation in our WeCare Together program
Diversity and Inclusion
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.