- Problem and Outage Management: Identify, log, monitor issues and outages, and escalate them in a timely manner.
- Incident management: Ensure the timely assignment and lead resolution of incidents to meet service level agreements.
- Process and ITSM Tool skillset: Very familiar with ITIL process, can flexible use these ITIL process to handle Incident, Change, Request and Problem
- IT Operation governance: Very good communication skills to update, synchronize, report daily operation figures
- ITIL Knowledge: Very familiar with ITIL concept and manage daily operations
- Serve as the primary customer contact for daily operation related topic.
- Skills: Expert proficiency in IT Service Management (ITSM), ITIL foundation at least.
- Good English: Read/Write/Speak
- Work Experience: Have at least 4 years of relevant work experience.
- Soft Skills: Possess excellent communication and interpersonal skills.