返回查询:Bartender / 深圳市

Location: MGM Hotel Shenzhen

工作地点:深圳美高梅酒店

Job Summary / Purpose:

职责概要:

To work with the F&B team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team. Prepare and service beverages for servers and guests in a speedy, efficient, friendly, and professional manner.

与餐饮部团队一起确保实现部门目标,特别是为酒吧客人提供满意的服务。具有工作中所需的各种知识和技能并能够适应不同的班次安排。以专业的态度制作饮品以保证服务员服务客人的速度和效率。

JOB RESPONSIBILITIES

第二部分 - 工作职责

Delight Guest和悦宾客

  • Practice the service culture SHINE with Service Essence Training
  • 对客服务中践行《服务精髓》中SHINE的服务文化要求
  • Solve the guest complaints with service culture E-Leap within Service Recovery Training
  • 当客人向我们表达不满情绪时及时担负责任,并践行《服务补救》中的E-LEAP服务文化原则
  • Personal grooming, hygiene and courtesy are in line with hotel and brand standards
  • 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
  • Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
  • 严格遵守服务流程和品牌标准,向我们的客人传递品牌精髓信息以提高客人体验感和品牌感知度

Security Responsibility安全责任

  • Ensure familiarity with safety, first aid and emergency handling procedures
  • 确保熟悉安全,急救及紧急事件处理程序
  • Conscientiously implement hotel safety procedures and measures, and report all accidents in a timely manner
  • 认真贯彻酒店安全程序和措施,及时汇报所有的事故
  • Strictly implement food hygiene and safety to ensure that relevant operations comply with the standards and requirements of the local government and DMH (Applicable to F&B department and other food-related departments)
  • 严格执行食品卫生安全,确保相关操作符合当地政府及钓美集团的标准和要求(适用于餐饮部及其他与食品相关的部门)
  • Strictly implement the hygiene and cleaning standards of DMH to ensure that the relevant operations meet the standards and requirements of the local government and DMH (Applicable to Rooms and Food & Beverage)
  • 严格执行钓美集团卫生清洁标准,确保相关操作符合当地政府及钓美集团的标准和要求(适用于房务部,餐饮部)
  • Comply with workplace health and safety regulations, policies and procedures and ensure that safe operating practices are familiar with any equipment prior to operation
  • 遵守工作区健康和安全法规、政策和程序,操作任何设备前确保熟知安全操作规范
  • Take action to eliminate hazards and report hazards to superiors or managers; Adhere to hotel safety systems, emergency handling regulations and procedures
  • 采取行动排除危险,向上级或经理报告危险隐患;坚持酒店安全制度、紧急情况处理规定和程序
  • Familiar with property safety, emergency rescue and fire and other handling procedures; Keep safety logs and accident records as required by the hotel
  • 熟悉对财产安全、紧急救护和火警等处理程序;依照酒店要求记录安全日志和事故记录
  • Keep confidential information about the hotel and guests
  • 保守酒店及客人的机密信息
  • Follow the principles of information security protection and ensure the security of relevant information and data in the work
  • 遵循信息安全保护原则,在工作中确保相关信息及数据安全
  • Ensures the delivery exceptional guest service at all times
  • 确保所有员工始终提供优异的对客服务
  • Provide engaged
  • 确保与客人之间有良好互动
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • 礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决
  • Maintains positive guest and colleague interactions with good working relationships
  • 与客人和同事保持基于良好工作关系的互动接触
  • Establishes a rapport with guests maintaining good customer relationships
  • 与客人建立并保持良好的客户关系
  • Deliver high quality of engagement and service to guests
  • 传送高水平对客服务
  • Ensure guest needs and reasonable requests are met
  • 确保客人的需求和合理的要求被满足
  • Seek opportunities to continually improve guest service
  • 不断寻找机会改进对客服务

Personal Development个人发展

  • Honest, ethical and professional; Put your money where your mouth is
  • 诚实可靠、有道德并且专业;言行一致
  • Continuous learning and improvement is to enrich oneself and master professional skills and knowledge that keep pace with the times
  • 不断学习、进步,自身不断充实,掌握与时俱进的专业技能及知识
  • Communicate relevant information in a timely manner and in an appropriate manner; Listen and follow up effectively to keep communication flowing
  • 用适当的方式及时传达相关信息;有效地倾听和跟进以保持沟通顺畅
  • Efficient, high-quality, courteous and warm, professional service to guests. Maintain high standards of service quality and provide quality service at all times
  • 高效优质、礼貌热情,专业的服务客人。随时保持高标准服务质量和提供优质服务
  • Comply with the policies and procedures of the DMH
  • 遵守钓美集团的政策和程序
  • Comply with the hotel's code of conduct and hotel policies and procedures
  • 遵守酒店的行为准则、员工守则以及酒店的各项政策及程序
  • Familiarity with hotel products and services in order to introduce and provide services to guests
  • 熟悉酒店产品和服务知识,以便于向客人介绍和提供服务
  • Actively participate in training and service guest with the correctly way
  • 积极参与培训,并将所学所得以正确优异的行为方式输出为客人体验
  • Involve in "Community Involvement" activities
  • 参与"情系社区"的活动
  • Innovate with your own ownership and contribute golden ideas
  • 积极创新,以"金点子"的形式体现创新能力和主人翁意识
  • Ensures that minimum brand standards have been implemented.
  • 确保贯彻执行酒店最基本的品牌标准
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented
  • 对于客户调查结果做出回应并落实相应的改善措施
  • Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests
  • 以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度
  • Takes orders and serves food and beverage to guest according to the established sequence and procedures
  • 根据所定的程序接受点菜并为客人服务食品及饮料
  • Knowledge of all POS and cashiering functions
  • 熟悉操作POS终端以及和收银相关的功能
  • Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements
  • 根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护
  • Proficient and knowledge of all menus to include our selection of Food, Beverage, Beer, Wine, spirits and cocktails
  • 熟练掌握菜单并能介绍其选择包括食品,酒水,啤酒,葡萄酒,烈酒和鸡尾酒
  • Up-sells beverage to increase the revenue
  • 促销饮品以提高营业收入
  • Reports any difficulties or problem to Superior / Assistant Manager for solution or follow up actions
  • 向餐厅主管/副理报告所有困难及问题,以便跟进和解决
  • Maintains par stocks of beverages and guest supplies
  • 保证所有酒水和客用品的标准库存量
  • Prepares mis-en-place according to the requirement and operation needs
  • 确保根据要求和运作需要做好餐前准备工作
  • Clears and resets counters or tables
  • 清洁并重新摆设餐台或餐桌
  • Prepares and serves Cocktail as requested as per trained technique and provided recipes
  • 根据所接收的培训知识和要求准备及服务鸡尾酒
  • Ensures all beverage stock are kept in the proper storage under the appropriate temperature
  • 在特别推广或活动期间,根据活动主题协助餐厅的摆台和装饰
  • Ensures all glasses are clean and well-polished.
  • 确保所有杯具的光亮、洁净
  • Assists in Bar stock inventory and maintains an accurate inventory record
  • 协助对酒吧的盘点并保持准确的盘点记录
  • Performs the function of cashier as required
  • 下单补充各酒吧饮品
  • Verifies cash received ensuring only genuine money been collected
  • 核对收取的现金,确保所收现金都是真钞
  • Verifies all credit cards presented by guest before to validity of the card
  • 核对所有客人呈交信用卡,确保所有信用卡都在有效期内
  • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling
  • 严格遵守财务部发出的关于收银及现金处理的政策和程序

Teamwork团队合作

  • Establish positive customer, employee, and social relationships
  • 建立良好积极的客户关系,员工关系,以及社会关系
  • Keep team spirit. Actively cooperate with others to achieve common goals
  • 时刻保持团队精神。与他人积极合作以达到共同的目标
  • Understand the objectives, policies and codes of conduct of the hotel/department to achieve the achievement of the KPIs of the hotel
  • 了解酒店/部门的目标、政策及行为准则,实现酒店主要KPI的完成
  • Maintain a professional and positive attitude when communicating with various departments and other associate to ensure positive teamwork and effective two-way communication
  • 在与各部门及酒店员工沟通时应保持专业积极的态度, 确保积极的团队合作及有效的双向沟通
  • Participate in regularly organized departmental meetings. Timely grasp the information of departmental business activities
  • 参加定期组织的部门会议。及时掌握部门经营活动信息
  • Attend necessary training, events and meetings as required
  • 按要求参加必要的培训、活动及会议
  • Complete other tasks assigned by superiors
  • 完成上级交代的其他工作任务
  • Exercises responsible management and behavior at all times and positively representing the hotel management team
  • 在任何时间表现负责的管理和行为,并以积极的形象代表酒店管理团队
  • Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety
  • 理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策
  • Ensures high standards of personal presentation and grooming
  • 确保高标准的个人形象和仪容仪表
  • Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations
  • 与竞争酒店、商业伙伴和其他组织的相关代表保持强而专业的关系来往
  • Attends training sessions and meetings as and when required
  • 需要时参加培训课程和会议
  • Carries out any other reasonable duties and responsibilities as assigned
  • 执行分派的任何合理任务和额外职责
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