该职位来源于猎聘 【JD】
- Create and handle the sales orders for spare parts and cleaners through enterprise software/system like K3 and OA. And follow up with the payment from KA with their process.
- Check the service charge based on work orders and apply the payment based on finance policy.
- Support technical engineer to edit technical documents and training materials according to customer needs.
- Support to process warranty claims for customer.
- Support to manager service contracts.
- Handle the paper-work request from dealers and KA customer.
- Statistical analysis of sales and after-sales data, inventory, SP sales data, profit, etc.
- Summarize and sort out customer information. *Maintenance data in K3 system *Complete other tasks assigned by department manager
【Skills and Competencies】
- Skilled at Customer service, Microsoft Products and general computer skills, Enterprise software;
- Friendly and welcoming personality, highly organized and punctual
- Excellent written and oral communication skills, proficient English
- Be swift, accurate, active and supportive;
- Professional appearance and presentation skills, Negotiation competences Absolutely reliable, work well in teams, deal with criticism, motivate and work under pressure;
- Customer oriented. Ability to prioritize main duties.