About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Base: Guangzhou/Hangzhou
主要职责
1.根据公司市场战略,负责对目标市场存量客户进行深度维护
2.负责搭建、运营客户自助服务平台和自动化客服工具,优化客户服务内外部流程
3.通过服务平台、自动化客服工具和高效服务流程,对存量客户提供主动服务,并高效响应客户咨询,提升服务效率、客户满意度和产品使用体验
4.协同战略、产研团队,挖掘客户需求痛点,推动产品优化
5.协同市场、销售、客户管理团队,培育挖掘沉睡、高潜客户,提升客户价值
6.协同运营、风控、合规团队,识别潜在业务风险
任职要求
· 本科或以上学历
· 2年以上带团队的经验;5年以上客户服务、客户体验、客户成功相关工作经验,企业服务领域和跨境出海头部公司优先
· 具备结合一线业务和平台工具体系搭建及优化的能力,并能够基于数据分析决策
· 结果导向,具有成长性和好奇心
· 有团队合作精神,能跨团队协作推动复杂项目落地