Description
The Director of Quality Operations is pivotal in overseeing the quality assurance, quality control, inspection and test and supplier developments activities and processes within the product life cycle within our organization
This Quality operations role will ensure that the design, development, and validation of product versus product specification / consumer satisfaction is realized ahead of product launch
To ensure that the project risk assessments are reviewed and prepared in advance for review at a senior level. For all critical issues to be determined with clear action plans in place to mitigate the risk
The scope of the Quality operations role will also include the review and assessment of development programs for 1st & 2nd tier suppliers. To ensure that all suppliers are fully engaged and that all risks are recorded with mitigation plans in place
This role will help to ensure that products and services meet consistent standards by developing and implementing quality management systems, policies, and procedures
The Quality Operations Director will collaborate closely with various departments to track performance, identify areas for improvement, and to drive initiatives that enhance operational efficiency. The use of Quality Data / KPI's to drive ongoing improvement
Benchmark best practice in every aspect of the job
Requirements
Bachelor's degree in engineering, Quality Management, or a related field
Minimum of 8 years' experience in Quality Management
Proven experience in a leadership or managerial role within quality and operations
In depth knowledge of Quality Management Systems (QMS) and regulatory requirements
Experienced in applying ISO 9001, Six Sigma, Lean, and other quality methodologies
Excellent analytical skills with the ability to interpret quality data and to identify trends
Lead auditor qualification preferred
Experience with supplier quality management processes and systems
Strong project management skills and experience with driving continuous improvement programs
Ability to collaborate effectively with global cross-functional teams
Strong organizational skills with attention to detail
Ability to work under pressure and meet tight deadlines
Fluent in Mandarin & English
Responsibilities
Oversee daily management of quality operations to ensure compliance with both company standards and regulatory requirements
Develop, implement, and maintain the Quality Management System and associated Quality KPI's, to enhance overall quality performance
Lead, mentor, and provide direction to the quality team, including performance feedback
Conduct regular audits to ensure adherence to quality procedures and policies and to determine further opportunities for improvements
Collaborate with global cross-functional teams to resolve quality-related issues and implement corrective and preventive actions
Analyze quality data and metrics to identify trends and areas for improvement
Ensure all products and services meet customer expectations and satisfaction
Coordinate and oversee supplier quality management processes
Implement continuous improvement initiatives to enhance product quality and operational efficiency
Prepare and present quality performance reports to the leadership team
Facilitate training programs to educate employees and suppliers on quality standards and procedures
Liaise with regulatory bodies and external auditors during audits / assessments
Drive quality related projects and initiatives to support organizational goals