Workshop Mechanic-2
Job title:
Brompton Junction Mechanic
Department:
Junction Shenzhen
Location:
Shenzhen, Guangdong, China
Responsible to:
Store Manager
Salary:
Competitive
Hours:
40 per week
About Brompton:
Brompton is much more than a bicycle; it's a portal to urban freedom, a means to move around a city differently and to see it with fresh eyes. Over the past 50 years, we've become globally recognised as a British design icon, renowned for our craftsmanship, durability and sustainability. Small wheels with big ideals. Portable, foldable, unstoppable.
At the heart of our success are the ingenuity and resilience embodied by our founder. In 1975, against all the odds, Andrew Ritchie designed a folding bike like no other. After years of rejection and ridicule, his invention found its place in the fabric of urban society. 1.2 million bikes later, with a retail footprint covering nearly 50 markets and with thousands of fan communities dotted around the world, Brompton is no laughing matter.
These days, our commitment to creating world class products remains unwavering but it's accompanied by a broader aim of creating greener, safer, cycle-friendly cities where people can feel more connected, more present, more alive.
If you're ready to unfold your imagination, expand your horizons and redraw your career map, read on to learn more about this unique opportunity
The Role
You will be a key member of the team in establishing the brand reputation for best-in-class customer experience for Brompton bikes through all workshop operations. Reporting directly to the Store Manager you will be responsible for ensuring that workshop operations meet brand expectations at all times.
Working within an "open" workshop, customer-facing environment you possess strong communication skills to build and retain customer loyalty through a warm and friendly approach. Listening carefully to the needs of all customers when assessing their bikes to respond and act to achieve the highest levels of customer satisfaction. You will require confidence to remain positive when dealing with more challenging situations, building the trust of the customer to overcome them. You will ensure that the workshop space is a clean, tidy, and well organised.
You will adopt a helpful and methodical approach whether completing a general service or repairing a puncture complying with company procedures and completing services within to the relevant timescale. Consistent in your approach you will pay attention to detail, incorporating checks for accuracy to ensure that all workorders are completed to the highest standard. You will remain persistent when problem solving, in the case of warranty and more challenging repairs, seeking solutions through the development of your own expertise and that of the technical customer service team, to resolve problems in a timely and thorough manner.
You will be doing:
- Act as a Brand Ambassador to deliver best in class customer experience.
- Accountable for hosting monthly maintenance events (virtual and in-store) as a key part of the store community events calendar.
- Promote the workshop services through Brompton social platforms to build customer engagement and advocacy.
- Provide support to the Sales team during quieter periods in the workshop.
- Support Store Manager to ensure effective workshop staff deployment, making suggestions according to changing trade patterns.
- Manage workshop calendar and bookings to ensure all workorders completed to the highest standard.
- Raise timely fault reports with the customer service team to minimise customer wait time for warranty replacements.
- Place replenishment orders of all workshop consumables ensuring stock levels are maintained.
- Highlight any workshop stock opportunities and risks to the Store Manager as appropriate.
- Support with planning and execution of monthly and year end stock counts within the workshop area.
- Follow all standard operating procedures to ensure accurate handling of stock and payment handling through the EPOS system.
- Ensure that you always take care of yours and others health and safety, complying with legal obligations and ensure that all employees are thoroughly trained in the H&S procedures.
- Communicate any workshop people, operational, commercial issues to the Store Manager as appropriate.
You will have:
- High level of knowledge and proven experience working with the Brompton Bicycle is essential.
- Excellent customer service skills.
- Competence in WeCom, Microsoft Office 365 suite and it's applications. You will primarily be using WeCom, Word and Outlook.
You might not tick all the boxes, and that's okay, we still encourage you to apply. Here at Brompton we are always looking for people that share the same values and attitudes as we do, as we continue to build diverse teams and a sense of community which is made stronger by each new individual who joins.