该职位来源于猎聘 Duties and responsibilities职责和责任:
- Support customer via hotline, email, remote service, iCorr OS platform to solve machine problems.
通过服务热线、邮件、远程服务、智能物联网平台等给客户提供支持,解决设备问题
- Service intervention support and coordination (manpower, technical solution, parts etc.).
服务协调(人力、技术、零件等)
- Troubleshooting and maintenance of corrugated machines at customer site 在客户处维修维护瓦楞机械设备
- Advising / recommendation on spare parts, maintenance and other service products to customer.
给客户提供备件,维护或其他服务产品的建议或意见
- Train customer regarding operation, maintenance and spare parts knowledge. 培训客户操作,维护设备以及相关的备件知识
- Support BHS internal staff on service daily business, such as spare parts issue, machine problem advice, upgrade and so on.
支持BHS内部员工的日常工作,例如:备件信息,解决机 器问题的建议,升级等。
- Customer open issues tracking and reporting 客户问题点的跟踪和报告
- Prepare report according to department regulations. 根据部门规定撰写相应报告
- Maintain customer relationship 维护客户关系 10.iCorr OS developing and operation with relevant department together; 与相关部门一起发展iCorr OS。
- Other duties and tasks assigned by supervisor 完成上级安排的其他任务和工作 Requirements任职要求:
- Electrical engineering background, college above. 电气工程学背景,大专以上学历 2. 3 years above field experience of on-site installation/maintenance/troubleshooting to heavy duty machines in multi-national company.
3年以上现场维修维护重型机械的经验
- Be able to work under pressure, committed, dedicated and conscientious。
能够在压力下工作,忠诚,敬业,有责任心
- Willing to travel 愿意经常出差
- Being able to work shifts. 能接受倒班工作
- Good communication skills. 良好的沟通能力
- Good English spoken and written. 具备英文读写能力
- Open mind and team work.
思维活跃且具有团队意识
- Obey 5S rules during work.
遵循5S规范作业。