We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you’ll build
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.
Position title: SAP China iXp Intern - Customer Support Intern for SAP Cloud ALM CN
Location: Dalian China
Expected start date to end date: January 1, 2026 – June 31, 2026
You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific. Next to technical skills, proficiency in English language is key, and Japanese speaking will be an advantage.
Your main tasks:
It's the first tier to monitor and dispatch the incidents reported from customer, ensure SLAs fulfillment, documents, routes, tracks, escalates as required.
- Serves supporting teams to ensure SLA fulfillment.
- Monitor and dispatch all the incidents reported from customer following rules and takes timely action.
- Document appropriate details of inquiry, provide the required statistics data for supporting team.
- Cover duties as deemed necessary to achieve and produce a high quality support.
What You’ll bring
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning
- Currently enrolled in university as full-time student, pursuing a Bachelor’s or Master’s degree and graduating in 2027 or later
- Commitment of at least 4 days per week for at least 6-month internship onsite
- English communication in professional proficiency
- Japanese language skills are a plus
- With good attitude to routine work
- Open and professional communication style
- Strong team player who learns and adapts quickly
Where you belong
PBC ERP CALM CN team belongs to the Public Cloud ERP solution area in technical support, which is the key organization behind SAP's core products, supporting SAP Solution Manager, SAP for ME and SAP Cloud ALM.
Our team is committed to providing the technical support and real-time customer service to help our customers use, adopt, and maintain their Application Lifecycle Management products. We are a team of subject matter experts who are obsessed with delighting our customers at every turn.
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 439296 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid