Job Description:

Business Strategy & Product Development

Develop and execute China-specific FCL business strategies to meet or exceed revenue, profit, and market share targets, leveraging DHL's global network and local market insights
Lead collection and analysis of China FCL market intelligence.
Drive design, launch and optimization of China-market FCL services. Define clear value propositions for new services and partner with sales to develop training for consistent customer communication.

Team Management & Talent Development

Lead, mentor, and develop a multi-functional FCL team with a focus on fostering a culture of collaboration, accountability, and innovation.
Set clear performance objectives for the team, conduct regular performance reviews, and provide coaching to drive professional growth and retention.
Ensure effective cross-departmental collaboration to deliver integrated logistics solutions for customers.

P& L Management

Trade budget achievement; capacity planning&execution; performance management

Product pricing&Yield

Local procurement; Yield optimization

Operational Excellence & Compliance

Oversee end-to-end FCL operations, including carrier selection, route optimization, cargo booking, documentation, and on-time delivery, to ensure operational efficiency and minimize costs.
Implement and maintain DHL's global operational standards and compliance requirements, including adherence to local regulations and international trade rules.
Proactively address operational issues and implement corrective actions to improve service quality and customer satisfaction.

Customer Relationship Management & Service Quality

Build and maintain strong relationships with key customers and key carriers to secure preferential rates, capacity guarantees, and long-term partnerships.
Monitor customer feedback and lead initiatives to enhance service quality
Ensure the team delivers consistent, high-quality customer service that aligns with DHL's brand promise of "Excellence. Simply Delivered.

Financial Management & Reporting

Manage the FCL business's P&L, including budgeting, forecasting, and cost control to ensure profitability.
Prepare regular business reports for senior leadership, providing data-driven insights to support strategic decision-making.
Identify cost-saving opportunities without compromising service quality.

Carriers/Suppliers Management

Develop and maintain a diversified, high-performance carrier/supplier network for China's FCL business, including screening, onboarding, and regular evaluation of carriers to ensure capacity stability, cost competitiveness, and service quality.
Negotiate long-term partnership agreements with core carriers to secure preferential rates, priority capacity, and flexible terms
Monitor carrier performance and resolve partnership issues proactively; optimize the carrier portfolio annually to remove underperforming partners and onboard new ones that align with DHL's sustainability and service standards.

Product Service Delivery

Allocation management; service quality
Capacity management and yield(GP) optimization on all China export trade
Maintains and drives the routing guide for assigned trade and acts as gatekeeper for data quality
Maintains Customer and Carrier prioritization and manages client level allocation
Manage booking to carrier, monitor the key milestones and exception
Maintain carrier relationship and execute local procurement

Finance & Projects

People Management

Responsible for operational management, Traffic management, Technical support (buying, capacity etc.) in district
Set OFR specific policies, standards and instructions in alignment with Global, Regional & Country OFR
Take part in defining and communicating targets to operational units on district/branch level
Support Customer Implementations of new customer solutions and processes
Communicate and monitor the deployment of regional and country policies and procedures, while allowing localisation to meet local environment needs & requirements
Develop a culture of quality, service excellence, flexibility and cost consciousness.
Develop a team spirit and multitasking capabilities within the team.
Plan, organise and direct an efficient and effective function.
Develop IKOs/KPIs with team members and monitor individual performance.
Conduct performance appraisal, including coaching
Manage the allocation of appropriate resources and commitment of staff to the achievement of district objectives and targets.
Identify training needs and opportunities to develop a highly skilled functional team.

Job Requirements:

Bachelor's degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field. A Master's degree is preferred.
Fluent both in spoken and writing
Minimum 10 years of experience in ocean freight logistics, with at least 5 years in a senior management role within a global logistics company

Management

Good knowledge of OFR product, international trade, logistics. Adequate knowledge on OFR related legal, risk management.
Good knowledge of OFR operation flow
Good knowledge of Gateway handling flow
Good knowledge of market intelligence
Good knowledge of vendor management
Good knowledge about OFR rate structure
Good knowledge of OFR cost calculation
Good knowledge of continuous improvement on personal skill
Good knowledge of developing others
Good knowledge of teamwork
Good knowledge of company OFR systems
Good knowledge of company OFR customers
Good knowledge of making customer more successful
Good knowledge of driving high performance
Good knowledge of shaping direction
Good knowledge of OFR quotation process
Good knowledge of finance
Good knowledge of ISO audit
Good knowledge of sales
Commitment to confidentiality
Good time management
Good communication and interpersonal skill
Good consultative skill
Good problem solving skill
Good presentation skill
Good influencing skill
Good Leadership skill
Good training skill
Good coaching skill
Good MS (Excel/PPT/Word etc.) skill
Good planning & organization skill
Good data analysis skill
Logical thinking

Head of FCL