该职位来源于猎聘 Responsibility
- Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:
- Conduct regular Audits for all processes & implement all new process rollouts or changes
- Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
- Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits
- Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
- Maintain adherence to the Service Level Agreements 's for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective.
- Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role
- Maintain high standards of ethics, integrity and compliance with corporate procedures
- Ensure that the entire process is completed within the mandated Turn Around Time
- Provide assistance to staff when needed and handle applicant/customer escalations Requirements: Education:
Minimum: Graduate or global equivalent degree
Experience
2 – 5 years' experience preferably in Travel and Tourism or Service industry Knowledge & Key Skills:
- Proficiency in MS office & good typing speed
- Adaptability and presence of mind to handle customer queries and complaints
- In-depth knowledge and understanding of systems and processes
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
- Team management skills