工作职责:
Main Job Purpose
(A concise statement setting out the main purpose and objectives of the job.)
Customer Operations(CO) Excellence Assistant manager is mainly responsible for digital transformation, operational efficiency, and performance KPI (including stock, bw, sales, stock age etc.) processing and analysis within our Customer Operations team. This role will focus on design and deployment for Agentic AI project to address business pain points. The ideal candidate will combine strong operational expertise with excellent communication skills to bridge gaps between technology and business needs.
Key Accountabilities
(Please describe the responsibilities and end results that would be expected.)
- Project leader for CO AI agent project design and deployment.
- Digital/Automation Project owner for excellence team of Scenario Planning/Customer Service.
- Maintain communication with customer service and planning team, provide timely support and data insights and analytical result when receiving requests.
Professional Skills
(The minimum requirement from the JSP should be described, incl degrees/qualifications preferred.)
Please refer to Job Skills Profile
- Experience in leading cross functional projects.
- Excellent analytical, must be analytical, possess strong numeric aptitude and problem-solving ability and detail orientated with strong results focus
- Comfortable working in a fast-paced environment, willing to learn, ask questions, seek solutions, active problem solver, and push for change
- Digital Skills such as RPA, VBA, power query
- Specific knowledge: Excel; Power BI; Experience with SAP & SQL.
- Must be fluent in English and Mandarin
Experience Required
(Please detail essential and desirable experience, including no. of years.)
Essential
- 3+ Years above experience in supply chain organization, or data analyst etc.
- Strong growth mindset, collaboration skill, communication skill.
- Project management (or change management)
Preferred
- FMCG experience
- Familiar with AI/digital tools (e.g., CRM systems, RPA, analytics platforms) is a plus.
- Bachelor degree or above
Travel
(Please make it clear if the job will require travel within the country or abroad and give an idea of how often the candidate will need to be away from home.)
As per job/site requirements
Contacts
(Please list any internal and external contacts arising from the job.)
Internal
- Customer service leaders/Planning/ Uniops / Finance / Factory / Logistics etc.
任职条件:
Same as above.