We're a game changer that optimizes supply chains of the world's leading companies with our very own smart software and services.
Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions meet human collaboration?
Does this sound like you? Then you could be our new Cloud Operations Consultant.
Your challenge
As a Cloud Consultant, you
solve customer tickets
that come in via your first-line colleagues and help troubleshoot cloud infrastructure issues for our clients. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You Are Responsible For
- Maintaining availability of the OMP Solution in Microsoft Azure Cloud.
- Coordinating both internal and external resources when troubleshooting cloud infrastructure issues.
- Managing and processing change requests in the cloud environment.
- Monitoring and promptly responding to the proactive alerting in the cloud (alert processing).
- Making your customers' day by providing solutions for the challenging problems they experience.
- Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired technical knowledge and specific expertise.
- Updating Customer Services knowledge base to ensure our expertise gets documented.
- Maintaining a strong network within your team and the company to find the optimal solution for your customer.
- Balancing your time, priorities, and incoming tickets while always keeping an overview.
Your team
As our new Cloud Operations Consultant, you'll be part of the Technical Services team. Technical Services equips our teams with the necessary technology, applications, and technical framework for them to do their jobs effectively and securely.
About You
Essential talents and qualifications:
- A bachelor's or master's degree in computer science or similar, or solid experience in the field.
- Broad knowledge of ICT and network concepts.
- A customer-orientated, results-committed attitude both when you are working autonomously or as part of a team.
- The ability to translate your customers' needs into a design and implementation plan.
- Excellent communication skills and fluent in English.
Bonus Points If You Have
- Have experience with Microsoft Azure, cloud deployments, or Citrix-based solutions.
- Are eager to learn and fun to work with.
Your future
We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.
Many of our team members who start as Cloud Operations Consultants grow into roles in software expertise, customer application expertise, or people management.
Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
- Benefits: An attractive salary package including additional extralegal vacation days, and other competitive benefits.
- Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches and healthy meal options.
- Innovation: Fuel innovation through collaboration, experimentation, and out of the box thinking.
Our Company
We're a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world's largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L'Oréal, Nestlé, and Procter & Gamble.
Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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