IT Help Desk Support

Job Role
: -IT Help Desk Support

Job Location
: - Japan (Tokyo), China (Shanghai)

Experience
: -2-4 Years

Role Overview

The IT Help Desk Support professional will provide end-user technical assistance, resolve IT-related issues, and ensure smooth operations across systems and applications. The role requires strong troubleshooting skills, multilingual communication, and the ability to work in a dynamic, rotational shift environment.

Key Responsibilities

• Provide on-site technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents related to
  Windows, macOS, Office 365, VPNs
  , and ITSM tools.
• Log, track, and manage service requests using platforms such as
  ServiceNow
  .
• Ensure timely issue resolution and maintain high levels of user satisfaction.
• Collaborate with cross-functional IT teams for escalations and root cause analysis.
• Support system setup, configuration, and preventive maintenance activities.

Skills & Requirements

• Minimum
  2 years of experience
  in IT end-user support or technical help desk.
• Hands-on expertise with
  Windows/macOS
  ,
  Office 365
  ,
  VPN connectivity
  , and
  ITSM tools
  .
• Ability to work
  rotational shifts
  , including weekends.
• Preferred Certifications:
  CompTIA A+
  ,
  ITIL Foundation
  , or equivalent.
• Excellent problem-solving, time management, and customer service skills.