Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils
Learn more about us as a workplace
We are now looking for a
Customer Service Specialist
to join our Pulp APAC Customer Service team. This position is located in Shanghai.
Greetings from your future manager
I am looking for a colleague who is professional, full of energy and eager to do a job that can make an impact.
Lois Liu, Manager, Customer Service & Supply Chain, APAC, UPM Pulp
What You Will Do
- Collaborate and communicate with customers throughout order lifecycle, meet customers' needs and solve issues when applicable.
- Order processing, invoicing, Letter of Credit handling, preparation of shipping documents, complaints management.
- Guarantee high service level and ensure customer satisfaction.
- Proactively seek out new ways to improve customer experience and enhance overall operations.
- Collaborate with cross-functional teams within the organization to ensure timely delivery to customers.
- Continuously improve customer service processes including collaboration with different functional teams.
- Participates in team meetings and training sessions to stay current on best practices and learn new skills.
- Explore the digitalization possibilities in daily customer service work.
- Maintain accurate data in the systems.
Who You Are
- You have bachelor's degree or equivalent.
- You have 1-3 years of relevant work experience.
- You have customer and service-oriented mindset.
- You have experience with SAP ERP (Fiori) and L/C.
- You have good English skills. Korean skills preferred.
- You have ability to multitask, prioritize tasks and manage time effectively.
- You have excellent problem-solving abilities and attention to details.
- You have good collaboration and influencing skills and smooth communication skills.
- You enjoy working in a global and diversify environment.
This Is What We Offer For You
- A meaningful job – We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative.
- A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
- Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Additional Information
For support with submitting your application, please contact the HR Service Center