Job Responsibilities:
Lead the planning team to support global service parts supply chain throughout the product lifecycle, ensuring end-to-end customer fulfillment rate.
Develop, implement, and monitor global service parts planning strategies; provide rapid planning adjustments and finished product allocation to maintain customer service levels.
Resolve customer escalations, manage recovery actions, and maintain healthy inventory status across worldwide stock locations.
Perform planning/purchasing actions for new product introduction (NPI) and end-of-service-life (EOSL) phases at country level.
Optimize parts availability, backlog, and inventory KPIs through data analysis; balance performance across availability, inventory levels, and cost targets.
Develop forward-looking materials plans incorporating historical demand, new product signals, and exceptional demand patterns for purchase execution.
Manage supply forecasts balancing new/repaired parts to minimize material costs and inventory; mitigate parts substitution/quality issues with cross-functional teams.
Job Requirements:
Degree/Diploma in Supply Chain Management, Logistics, Business, Operations or related field.
5-10 years of planning management experience in supply chain environments, preferably within service parts or reverse logistics industries.
Expertise in supply chain concepts, demand forecasting, materials planning, and supplier collaboration.
Advanced English proficiency (verbal, written, listening) and strong data analysis capabilities with numerical aptitude.
Ability to prioritize competing demands, multitask effectively, and remain composed under pressure in dynamic environments.
Proven problem-solving skills, adaptability, customer focus, and operational results delivery with issue resolution drive.
Proficiency in MS Office; SAP knowledge considered an advantage.
Demonstrated initiative in process/system enhancement collaboration with cross-functional teams.