Shangri-La, Beijing
*Background*
Shangri-La, Beijing has earned a reputation as one of the finest hotels in Beijing and played host to numerous dignitaries from all over the world. With the opening of the Valley Wing in March 2007, the award-winning Shangri-La Hotel, Beijing has a total of 670 well-appointed guestrroms and 7 exceptional restaurants and bars.
Main Responsibilities
- Interact and engage with restaurant guests and maintains high quality service standards
- Motivate team members and maintain a high level of team spirit or team cohesiveness
- Handle guest complaints effectively and professionally
- Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
- Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
- Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant
Requirement
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- Has a passion for Food & Beverage
- Loves interacting with guests
- Believes in teamwork
- A self-starter and a team player
- Enjoys being challenged
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