- Handling customer complaints from channels and coordinating with relevant departments (Channels, Finance, Tech) to ensure efficient resolution.
- Documenting, analyzing, and archiving complaints, generating actionable reports.
- Assisting in the development and optimization of complaint handling processes and SOPs to improve overall efficiency and customer satisfaction.
- Providing effective solutions and recommendations for complex or cross-departmental complaints.
- Maintaining professional and transparent communication with internal teams and external clients.