The Opportunity
We are seeking a strategic and results-driven Account Manager to own, nurture, and grow a portfolio of our enterprise accounts. This is not just a sales role, it is a pivotal position where you will act as the primary liaison between our clients and our company, ensuring their success and maximizing the value they get from our products/services. Your ability to build deep relationships, understand complex business challenges, and strategically map our solutions to client goals will be key to your success.
The Account Manager will be responsible for:
Renewal & Account Extension
- Lead the renewal and extension of existing accounts by demonstration of Aspire core values and driving client satisfaction, achieve and exceed gross profit targets.
- Lead client engagement as the main point of contact for any and all matters specific to an assigned
book of named accounts. - Upselling of further defined services and solutions to existing clients.
Development of Client Relationship
- Provide on-going regular reporting to the clients and ensure the regular account reviews are completed, main focus on key accounts.
- Work with BD/PD/Marketing/Digital team to drive client communications with their customers, proactively engage clients to promote service utilizations and effectively manage client expectation. Activities include periodical activities reports, service reviews, case story drafting, co-marketing & promotion activities.
- Provide training to ensure that all Aspire products, services and delivery processes are fully understood by the users at the client side.
- Use salesforce to monitor the upsell opportunities, pipeline and track account activities.
Liaison with Internal Stakeholders
- Work with service operation team to respond to client requests and service complaints in a timely manner
- Implementation on operational related procedures including:
- Standard Operation Procedure
- Billing Procedure
- New client & program implementation procedure
- Program Decommission procedure
- Ad hoc S&M and operational functions related tasks
Required Skills & Competencies:
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred
- Native Chinese and Fluent English
- At least 8 years of B2B account servicing experience
- Quantifiable Success:
A documented track record of meeting or exceeding quotas for revenue retention and growth (upsell/cross-sell) - Problem-Solver:
A natural aptitude for navigating complex situations, solving problems, and turning challenges into opportunities - Superior Communication:
Exceptional verbal and written communication, presentation, and interpersonal skills. You can confidently build up relationship, engage and influence both internal stakeholders and external clients - A team player with can-do mindset and result oriented
- Time management and multi-tasking skills
- Data analytics and proficiency with CRM software (Salesforce) and Microsoft Office Workspace suites
CV can be directly sent to
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