Role Synopsis
- To manage all sales activities for the delegated territory and sales related issues including customer relationship management, Marine value proposition annotation, market insight & biz opportunity/risk management and leading on disputes resolution (invoicing, DRN, offer system setup etc).
- Manage sales and cash performance for the delegated territory e.g. Overdue and ECT etc
Key Accountabilities
Customer management
Account for customer satisfaction improvement from sales service perspective
- A focal point for customer complaint management and trouble shorting by engaging relevant internal function teams such as CS, Invoicing, Collection, Tech and GSC etc
Account for customer relationship building and management
Sales management
Account for yearly sales plan setup and its execution for the delegated territory or customer portfolio
- Customer account planning and customer profile management
- Customer offer preparation, negotiation and contract management
- Prospecting pipeline setup and management
Sales performance review on a monthly basis
Delivery finance results:
To achieve yearly finance target (Volume, Price and Gross Margin) through profitability improvement from existing contracted volume and capture new profitable volume from both existing and prospecting customers.
- To delivery yearly cash performance target
Account for 0-24 months sales demand forecast management for the delegated territory/customer portfolio
HSE
To delivery high standard HSE performance
- NMR and SOC submission and sharing with others
Requirements
Education
- Minimum: Bachelor degree or equivalent experience
Experience
- Minimum of 5 years of relevant B2B sales or sales operation experience
- Advanced knowledge of marine market insight and a thorough understanding of marine customer needs
- Strong key account management skill with ability of making adjustment independently
- Strong negotiation and Value selling skill
- Strong customer relationship management skill
- Business planning and analysis skill
- Good marine product knowledge and ability deal with basic marine lubes related issues.
- High standard of HSE understanding and behaviour
- Good English skill (writing and oral)
Why join us?
- At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life These benefits can include flexible working options, paid parental leave policy among others
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.