Job Responsibility
- Provide technical expertise to customers in the areas of product quality, processing techniques and problem resolution.
- Be the contact person for customer quality issues and requirements and Build uphold relationship with key persons of each customer
- Manage Voice of Customer for all product quality and performance issues, mainly on DuPont Pyralux and Kapton products.
- Drive improvement in products and services through systematic review of customer complaints and requests.
- Maintain consistent customer response standards and identify continuous improvement opportunities.
- Interface internal/external customers to identify the specific purpose and technical requirements of each individual analysis request.
- Support quality improvement activities at all manufacturing sites in the AP region.
- Support E&I quality team to conduct quality audit for contact manufacturers and raw material suppliers in China.
Qualifications
- Bachelor, majoring in Chemistry, Chemical Engineering or Materials Science related.
- 5+ years' experience in PCB, FPC, semiconductor, electronics material, automobile industry customer interface experiences is a plus.
- Require technical and process quality skills with hands-on experience.
- Data analysis and technical reporting with 6sigma concept.
- Quality management skills, such as 8D, 5-whys, FMEA, SPC, DMAIC, CAPA
- Positive attitude.
- Good learning ability, Good communication/interpersonal skills.
- Good English communication capability.
Join our Talent Community to stay connected with us
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.