该职位来源于猎聘 Responsibilities
- Provides a full range of comprehensive technical support for endpoint-related technologies.
- Provides technical supports in the areas such as: Intune, Zscaler, Autopilot, Tanium, PowerBI, Bomgar, Active Directory, ABM, WFBS, DaaS and Tanium.
- Address and resolve SNOW tickets promptly and proactively.
- Actively participate in incident analysis by examining logs and working with senior engineers to resolve issues.
- Prepares written documentation and knowledge database as required.
- Responsible for managing retail POS devices and mobile devices.
- Participates in global and zone projects, plans and makes recommendations for improvement. Skills and Abilities
- Solid working experience in IT endpoint field, fluent English in both oral and written with good communication skills.
- In-depth knowledge of Intune architecture, components, and features such as software deployment, patch management, and OSD (Operating System Deployment),monitor Intune health and performance, troubleshoot issues, and implement solutions to optimize system reliability and performance.
- Hands-on experience in Microsoft Intune, proficient in utilizing Intune for computer management and knowledgeable about its core functionalities.
- PowerShell scripting skill is advantageous.
- Familiar with major MDM platforms las well as DaaS platforms.
- Strong interpersonal skills to collaborate with cross functional teams.
- Tanium experience will be a plus.
- Zscaler experience will be a plus.
- Fluent oral and written English.
- Project Experience will be a plus. 岗位职责 ・为终端(Endpoint)相关技术提供全方位、综合性的技术支持。 ・在以下领域提供技术支持:Intune(微软终端管理工具)、Zscaler(云安全工具)、Autopilot(微软设备部署工具)、Tanium(端点检测与响应工具)、PowerBI(数据可视化工具)、Bomgar(远程支持工具)、Active Directory(活动目录)、ABM(苹果批量购买计划)、WFBS(趋势科技企业安全软件)、DaaS(桌面即服务)及 Tanium。 ・及时、主动地处理并解决 SNOW(ServiceNow,IT 服务管理平台)工单。 ・主动参与事件分析,通过查看日志并协同高级工程师解决问题。 ・根据要求编制书面文档及知识库内容。 ・负责管理零售 POS(销售点)设备及移动设备。 ・参与全球及区域项目,制定计划并提出改进建议。 技能与能力要求 ・具备扎实的 IT 终端领域工作经验,英语听说读写流利,沟通能力良好。 ・深入了解 Intune 的架构、组件及功能(如软件部署、补丁管理、OSD 操作系统部署),能够监控 Intune 的健康状态与性能,排查问题并实施解决方案,以优化系统可靠性与性能。 ・拥有微软 Intune 实操经验,熟练运用 Intune 进行计算机管理,并熟悉其核心功能。 ・具备 PowerShell 脚本编写能力者将具备优势。 ・熟悉主流 MDM(移动设备管理)平台及 DaaS(桌面即服务)平台。 ・具备较强的人际交往能力,能与跨职能团队协作。 ・有 Tanium 使用经验者将优先考虑。 ・有 Zscaler 使用经验者将优先考虑。 ・英语听说读写流利。 ・有项目经验者将优先考虑。