International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients' employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we've delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO's and governments around the world.
Welcome foreign friends who are good at Chinese and like Chinese culture
Key Responsibilities
• Achieve account renewal and extension targets for the specified book of accounts and industry segment
• Achieve gross profit targets for the specified book of accounts and industry segment
• Lead all aspects of 365 day engagement for assigned clients to increase utilisation, client satisfaction, timely renewals and profitable growth.
• Service Quality. Track service quality and project implementation against promised standards to ensure client satisfaction is achieved.
• Resolve concerns. Manage client issues and concerns with service delivery to restore customer satisfaction and maintain client retention.
• Quarterly Reviews. Conduct quarterly reviews with clients to demonstrate value, return on prevention and return on investment from our solutions.
• Relationships. Grow a network and build relationships with decision makers and key stakeholders within the client organisation.
• Advice. Establish credibility as a customer champion and business partner by providing value added medical, security and risk mitigation advice.
• Visibility & Utilisation. Increase "stickiness" through greater usage of the Assistance AP, Members information such as, Medical and Country Guides/Information and other services that increase visibility of International SOS solutions and key features
• Account Plan. Develop and implement Account Plans for Strategic Accounts
• Growth Practively. Administer renewals, drive up-selling and cross-selling initiatives.
• Administrative. Co-ordinate appropriate administrative and financial activities for clients including billing, contract review, pricing, invoicing and AR collections. Ensure authorisng persons are updated quarterly.
Required Skills and Knowledge:
• Minimum 3 years' experience in an Account Management role with gross profit responsibility. Proven track record in account renewals, extension and growth required.
• Direct B2B solution/consultative selling experience to in engaging Chinese Companies, including state-owned enterprises and privately owned enterprises.
• Account Management experience in the China required / preferred.
• Exposure to working in a cross-border engagement sales environment an advantage.
• Educated to University level
• Ability to communicate in English and Chinese fluently, (oral and written) is required.
• Occasional travel within China