该职位来源于猎聘 This role will suit those who are ambitious and independent-minded and who are keen to work and develop their careers within a multi-disciplined and multi-cultural team.
Role Purpose
To continue to build the account for Kantar Worldpanel through delivering strong business insights with the consumer panel data. Key Role Responsibilities & Competencies:
Overall Responsibilities
- Participating in the projects negotiation and understand clients request
- Collect and analyze client's request information, organize relevant people in the company and the department to collectively analyze and discuss project needs and provide quotations.
- Collect and prepare relevant data and materials for the project negotiation, organize the communication and negotiation and provide information support and professional advice during the negotiation process.
- Accept orders from clients keep contact with clients and communicate to confirm the relevant details of the report production.
- Managing the operation and execution of the project
- Keep contact with data production department, utilize relevant software and analytical skills to collect, classify and prepare key data group and ensure data accuracy and reliable.
- Organize and compile data analysis report based on the contract and detail requirement, make sure the report materials are reliable and process if precise.
- Maintain client relationship and provide customer service
- Maintain daily contact with the clients, handle customer consultation and complaint, build and keep good relationship with the clients.
- Organize client meetings, collect and prepare meeting materials, compile meeting related report.
- Identify client's potential needs, maintain and expand the sales on the existing clients, discover potential client value.
- Participate in setting new client development plan and the detail implementation, turn newly potential client into current client.
- Revenue forecast and client revenue management
- Analyze and summarize historical revenue data, make reasonable revenue forecast, provide information support and professional advice for the departmental business plan.
- Manage client revenue sheet, maintain contact with finance department and ensure timely payment of projects.
- Understand business dynamic and solve technical problem
- Use intranet, internet or commercial magazines to find out Kantar and consumer panel activities related to the team as well as to the clients.
- Collect and analyze competitors and market information; be well aware of the advantages and disadvantages of competitors; offer information support and suggestions in order to maintain and elevate the competitiveness of the company.
- Participate in solving professional and technical difficulties, provide professional support to the provincial and regional projects.
- Participate in process improvement and technique innovation
- Improve the operating skills of the applicable software, ensure data accuracy and improve the efficiency of data classification.
- Improve the production process and method of regular client report and diagram, improve the report production efficiency.
- Share with team members the approaches of process and technical improvement, push forward the improvement implementation.
- Organize, build and maintain the team
- Based on business expansion, set and organize to implement the recruitment plan of the team members.
- Set working objectives for the whole team, guide tem members to set personal working objectives and development plan, monitor the objective carry-out and evaluate the objective implementation.
- Organize training for the team members, provide guidance and advices to the daily work of subordinates, and improve staff's overall ability and competency.
Minimum Requirements
Education: University bachelor degree; majored in marketing, statistics, psychology, or other relevant subjects
Experience: 5 years or more experience in market research and minimum 2 years of management experience
Knowledge: Have a good knowledge of relevant expertise, as well as of customer fixed panel product and system knowledge; proficient in the use of MS Office and customer fixed panel analysis software
Capacities: Good oral and written English; having a strong sense of responsibility; good communication, organization and coordination abilities; team building and good at analyzing and solving problems; good learner and innovator; sensitive to market and capable of handling pressure.