该职位来源于猎聘 Job Summary The API Support Specialist provides dedicated post-sale technical support to clients in Great China, and the broader Asia-Pacific region. The role focuses on seamless onboarding, effective troubleshooting, and ensuring ongoing client satisfaction using our platforms and APIs. This position requires strong engagement with local clients, regional collaboration, and adaptability to the dynamic market environment. Key Responsibilities
- Serve as the primary technical point of contact for clients in Great China, and the region, assisting with API integration, troubleshooting, and ongoing support through multiple channels including email, phone, and WeChat.
- Diagnose, escalate, and resolve API and platform-related issues promptly, delivering timely and accurate solutions tailored to regional client needs.
- Guide clients through onboarding and integration, ensuring smooth configuration aligned with local infrastructure, regulatory requirements, and client workflows.
- Collaborate closely with product, engineering, and customer success teams regionally and globally to communicate client feedback and help prioritize improvements.
- Create and maintain clear, bilingual (English and Mandarin) documentation such as FAQs, support articles, and integration guides to support clients in maximizing API usage.
- Provide customized training sessions and knowledge-sharing tailored to client requirements and digital proficiency levels.
- Stay informed on API technologies, fintech trends, and regulatory developments relevant to the Greater China market.
- Ensure high levels of customer satisfaction through culturally sensitive communication, proactive follow-up, and problem resolution. Language and Communication
- Fluency in English and Mandarin (both spoken and written) is strongly preferred to support effective communication with clients and internal teams in the region. Requirements Soft Skills
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
- Service-oriented mindset with a strong focus on client success and relationship building.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple client inquiries simultaneously in a fast-paced environment.
- Cultural awareness and sensitivity to regional business practices.
- Team player with the ability to work independently and collaboratively. Technical Skills
- Basic familiarity with scripting or programming languages such as Python, JavaScript, or SQL.
- Solid understanding of APIs (REST, SOAP, HTTP methods, status codes) and experience troubleshooting API integrations is preferred.
- Experience with API testing and documentation tools like Postman and Swagger is preferred.
- Familiarity with SFTP, data feed protocols, and cloud storage delivery is a plus. Experience & Education
- 1–2 years of experience in technical support, API support, or a related client-facing technical role.
- (Preferred) Bachelor's degree in Computer Science, IT, or a related field; equivalent experience also considered.
- (Optional) Experience with financial, economic, or corporate data platforms is a plus. What We Offer
- Opportunity to develop deep expertise in APIs and client integration workflows with a focus on the Greater China market.
- Career growth potential within a client-focused, technically oriented role.
- Supportive and collaborative team culture with access to training and professional development resources.
- Exposure to diverse clients and sectors across Great China, and the broader Asia-Pacific region.