该职位来源于猎聘 █Job Description
- ServiceDesk support for End users:
- Provide remote support for a variety of systemsGo clients, update status in time.
- Asset management for clients who has stock in systemsGo office.
- Install computers, test hardware, arrange delivery and collection.
- Update tickets in a good timely manner, prepare reports if needed.
- Monitor the ticket system, follow up clients problems until they are resolved, providing frequent updates.
- Manage the instructions / guides for client, document and share with other
- Internal Support:
- Provide IT support internally, including desktop / network / servers / applications.
- Prepare accounts / computer / desk phone / access for new joiner, manage the local inventory.
- Work with IT team for internal projects, such as migration / upgrades / evaltuation etc.
- Alert systemsGo management of potential critical situations.
- General
- Effectively communicate the status of client issues to the client and the systemsGo Service Delivery Manager.
- Multi-tasking, priotized the tasks and good follow up skills.
- Actively pursue enhancements to business processes to improve overall productivity.
█Qualifications
- Technical Diploma, B.Sc. or B.EE. preferred
- Solid Knowledge of operating system, MS Office applications
- Microsoft Certifications: MCSA/MCSE/MCITP; on Windows Server 2008 preferred
- Networking / Website knowledges are preferred █Experience
- At least 1 year experience in a demanding end-user IT environment with extensive user interaction
- Experience providing IT support for multinational users and/or users in the financial industry.
- Experience with installing, maintaining and supporting office IT infrastructure-PCs, Servers, Telephones, LAN, WAN Accelerators, Network Routers / Switches / Firewalls, etc.
- Experience with a variety of platforms, environments, support models, industries, etc. preferred
█Language
- English - Both written and spoken fluency required