Director,Program Management
Company Introduction
We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
Problem Statement: Customers want to shop for products from around the world from their mobile phone or PC.
Goal: Provide Coupang customer with access to wide international selection that is competitively priced with fast consistent delivery
Mission: Focused on a) prioritizing set of global sellers to close gaps with key competitors (Naver, Gmarket, Aliexpress, Amazon, Wish, eBay, Shopee etc.). b) expanding to introduce new sellers to Korea.
What are the 4 things you need this person to do?
Negotiation and collection feedback on current seller related systems. Push forward the improvement and implementation between product managers and engineers.
Initiate new programs for CN Rocket Growth related issues to increase work efficiency and drive performance.
Define and provide seller requirements and insights to CN/KR teams to influence product and policy decisions and improve seller experience and business results.
What You Will Do
Define business requirements for new processes/programs across CN/KR Global Selling and taking part in their implementation.
Work with global program/product owners and local business heads to build/execute/enhance process to increase work efficiency and drive performance.
Work closely with both sales/business and technical/product management leaders to scope and execute a strategic business development plan aligned with our long-term objectives, ensure we are prioritizing the right initiatives.
Drive China related initiatives to support the new product/solution launches, including in-depth business analysis/tests/solutions.
Collect and analyze quantitative data from various data sources and support the new initiatives execution.
Serve as the main contact point for designated projects, and work cross-functionally with internal stakeholders to coordinate our overall deliverable plans.
BASIC QUALIFICATIONS
Bachelor's degree in Business Administration, Marketing,
Finance, or related field.
8+ years of professional experience in operation, program management, business analysis, or finance.
Excellent communication (verbal and written) in both English or Korean.
Ability to work cross multiple functions and create strong partnerships with all stakeholders.
Strong analytical skills, and demonstrates ability to interpret data and make business recommendations.
High capability in organizational and coordination.
Excellent Microsoft Office skills, including a strong working knowledge of Excel.
PREFERRED QUALIFICATIONS
MBA preferred.
Experience in E-Commerce;
Experience in strategy planning
Basic SQL knowledge;
Recruitment Process and Others
Recruitment Process
Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
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Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.